Aircraft-On-Ground (AOG) Response Specialist

Alaska Airlines • WA-SeaTac, WA

5d • Onsite

About The Position

The AOG Response Specialist resolves Aircraft-on-Ground (AOG) events by developing and executing logistics, sourcing, and procurement solutions for Alaska Airlines. This individual-contributor role applies industry expertise to urgent material needs, collaborates with Engineering and other stakeholders to reduce AOG occurrences, and recommends supply-chain process improvements. The specialist exercises sound judgment, mentors team members, and serves as a subject matter expert in aircraft material logistics, procurement, and sourcing.

At the Professional 2 level, the role analyzes and administers system-wide material support for AOG, deferred maintenance, and heavy maintenance. It manages requisitions through receipt, material issuance to aircraft, and return of off-units; reviews technical acceptance; partners with Maintenance & Engineering stakeholders; and tracks material arrival times and changes that could affect aircraft ready time. It also maintains awareness of regulations and limitations concerning deferred maintenance items.

At the Professional 3 level, the role orchestrates system-wide material support, applies deep knowledge to recommend ways to reduce future AOG events, and develops processes and best practices to improve material support. It analyzes shortages and manages replenishment with Material and Repairs Control, balancing location, availability, cost, speed, and financial performance. With minimal direction, it makes decisions on non-stock materials for deferred maintenance, guides other specialists, and may assist leadership with training.

The position requires compliance with the Safety Management System, company policies and procedures, and Federal Regulations. It is a full-time, regular, non-exempt position located in Seattle.

Requirements

• At the Professional 2 level: 2 years of experience in a material support department, such as stores, repairs, purchasing, material control, or maintenance; airline or third-party maintenance vendor experience is preferred.
• At the Professional 3 level: 4 years of experience in a material support department, such as stores, repairs, purchasing, material control, or maintenance; airline or third-party maintenance vendor experience is preferred.
• Bachelor's degree, or an additional 2 years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Detail-oriented and highly organized, with the ability to prioritize and work independently in a fast-paced environment with limited guidance.
• Effective verbal, written, and listening communication skills.
• Comfortable interfacing with all levels of the Maintenance & Engineering organization.
• At the Professional 3 level, ability to work independently with minimal supervision in executing all areas of responsibility.
• Embody company values: own safety, do the right thing, be caring and kind, and deliver performance.

Nice To Haves

• Experience in procurement and logistics.
• Knowledge of transportation of aircraft materials.
• Illustrated Parts Catalogue (IPC) proficiency and familiarity with other related aircraft manuals.
• At the Professional 3 level, leadership or supervisory experience.

Responsibilities

• Analyze and administer or orchestrate system-wide material support for AOG, deferred maintenance, and heavy maintenance requirements.
• Manage the material requisition life cycle through receipt, issuance to the aircraft, and return of off-units.
• Review technical acceptance and recommend whether units are appropriate for the aircraft, using aircraft technical manuals and material-effectivity information to ensure compliance with maintenance manual references.
• Partner with Maintenance & Engineering stakeholders and other mandated programs to resolve AOG events.
• Manage material arrival-time information for the Maintenance Operations Manager on duty and immediately report status changes that could affect aircraft ready time (ETR).
• Maintain awareness of applicable regulations and limits for deferred maintenance items under MEL, CDL, PLT, and BP guidelines documented in the GPM.
• Use knowledge of AOG material requirements to recommend ways to reduce future AOG events.
• Develop and implement processes, procedures, and best practices to improve material requirement support.
• Analyze material shortages and manage replenishment with Material and Repairs Control, considering location, availability, cost, execution speed, and financial performance.
• Exercise judgment on non-stock materials required for deferred maintenance and guide other specialists in sourcing, procurement, and logistics when necessary.
• Assist leadership in training AOG Response Specialist II team members as needed.
• Comply with the Safety Management System, company policies and procedures, and Federal Regulations to maintain a safe and healthy work environment.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday pay and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level