Air/Ocean Import Supervisor

Expeditors•Laredo, TX

About The Position

The Air/Ocean Import Supervisor leads the team and supervises day-to-day operations to achieve strong operational execution, build a reliable and knowledgeable team, and drive efficiency, profitability, and growth. The role supports the company’s vision and mission while delivering on commitments to employees and customers. The supervisor oversees team administration and personnel management, including staffing and capacity, employee development, onboarding, training, coaching, and performance management. The position monitors operational, compliance, and financial performance, works to improve processes and service execution, maintains customer procedures, supports business development and customer retention, and helps ensure workplace health and safety.

Requirements

Bachelor's degree in foreign trade, or equivalent combination of education and experience.
At least 4 years of industry-specific experience.
At least 2 years of experience leading a team.
Hands-on knowledge of air shipment operations.
Knowledge of the global logistics industry.
Leadership approach that empowers, coaches, and mentors while fostering a cohesive team and prioritizing employee satisfaction.
Strong interpersonal and communication skills, including the ability to communicate at all levels and give presentations.
Operational excellence and customer satisfaction orientation.
Focus on efficiency and continuous improvement.
Ability to relate to and influence clients, service providers, and employees at all levels.
Self-driven personality.
Problem-solving and analytical skills.
Time management skills.
Project management skills.
Ability to complete work within standard procedures, guidelines, and office policies.
Strong computer skills, including knowledge of Microsoft Office applications.
Proficiency in English and Spanish.

Nice To Haves

Bachelor's degree in foreign trade is preferred.
IATA Certification is preferred.

Responsibilities

Lead the team and supervise day-to-day operations to achieve operational execution, efficiency, profitability, and growth.
Monitor people and operational metrics, including timely performance evaluations and one-on-ones and gross and net performance improvement.
Apply company controls, policies, procedures, processes, and supervisor guidelines; support the department manager in organizing team capacity and accounting for volume spikes.
Ensure employees have development plans suited to their skills and expertise, develop a successor, and assist the manager in identifying talent.
Conduct daily team huddles and regular individual coaching and mentoring check-ins; give and seek feedback and support employee satisfaction initiatives.
Ensure the team has the tools and appropriate certifications needed for operations; oversee onboarding and ongoing training, including completion of required annual training.
Escalate issues to the Department Manager or Branch Manager as needed.
Promote district excellence and compliance requirements, and maintain strong product audit results.
Ensure the team correctly understands and uses operational resources, tools, analytics, reporting tools, and established processes.
Monitor operational milestones and department workflows; improve efficiency, reduce dwell times, and increase customer service.
Review operational and compliance reports, analyze trends and root causes, and implement solutions to prevent recurring errors.
Collaborate with the department manager to manage capacity and increase productivity; contribute to implementing and optimizing systems and tools.
Ensure customer instructions are understood at the desk level and shipments and invoices are processed properly; keep customer SOPs updated.
Ensure files are logged accurately and promptly with appropriate codes, trace types, and events; ensure correspondence is handled professionally and on time, with no emails unanswered for over 24 hours and urgent matters typically answered within one hour.
Set team priorities and maintain compliance with applicable regulations by staying informed, serving as a subject matter expert, and educating staff; work with the Compliance team on root causes and corrective actions.
Assist department leadership with financial growth and cost-saving goals; ensure compliance with financial policies, including credit policy.
Review accounts receivable and billing activity for accuracy and timeliness; monitor profitability and expenses and support resolution of work as needed.
Ensure billing packages are sent on time and review billed-not-paid and paid-not-billed items for proper handling and closure.
Monitor capacity to avoid and control overtime.
Maintain and develop customer relationships in collaboration with others; work with T&I and account management to document, understand, and implement customer requirements in SOPs and shipment processing and invoicing.
Assist department leadership in growing the product business through customer retention.
Respond promptly to requests for proposals, quotations, or information with market-competitive pricing appropriate to the required scope of service.
Immediately notify the Branch Health and Safety representative of unsafe workplace conditions, incidents, or accidents that could put employees at risk.