Air/Ocean Import Supervisor

Expeditors•Laredo, TX

10d

About The Position

The Air/Ocean Import Supervisor leads the team and supervises day-to-day operations to achieve reliable operational execution, build a strong and knowledgeable team, and drive efficiency, profitability, and growth. The role supports the company’s vision and mission and seeks to deliver on commitments to employees and customers. The supervisor oversees staffing capacity, employee development, onboarding and training, operational processes, compliance, financial performance, and customer service. The role monitors operational and financial metrics, identifies and resolves process issues, maintains customer procedures, collaborates with department leadership and other teams, and supports customer retention and business growth.

Requirements

Bachelor's degree in foreign trade, preferred, or equivalent combination of education and experience.
At least 4 years of industry-specific experience.
At least 2 years of experience leading a team.
Hands-on knowledge of air shipment operations.
Knowledge of the global logistics industry.
Leadership approach that empowers, coaches, and mentors while fostering a cohesive team environment and prioritizing employee satisfaction.
Strong interpersonal and communication skills, including the ability to communicate at all levels and give presentations.
Operational excellence and customer satisfaction orientation.
Focus on efficiency and continuous improvement.
Ability to relate to and influence clients, service providers, and employees at all levels.
Self-driven personality.
Problem-solving and analytical skills.
Time-management skills.
Project-management skills.
Ability to complete work within standard procedures, guidelines, and office policies.
Strong computer skills, including knowledge of Microsoft Office applications.
English and Spanish proficiency.

Nice To Haves

IATA Certification.

Responsibilities

Lead the team and supervise day-to-day operations, driving operational execution, efficiency, profitability, and growth.
Monitor people and operational performance metrics, including timely performance evaluations and one-on-ones, and gross and net performance.
Follow company supervisor guidelines and ensure controls, policies, procedures, and processes are understood and applied.
Coordinate team structure and capacity with the manager, including planning for volume spikes and monitoring capacity that affects the team.
Support employee development by ensuring employees have development plans, identifying talent, developing a successor, and providing coaching, mentoring, and feedback.
Conduct daily team huddles and regular individual check-ins to promote teamwork and support employee performance.
Ensure the team has the tools and resources needed and that operations are covered by appropriately certified staff.
Oversee onboarding and ongoing employee training, including required training and the stated annual training target.
Support employee-satisfaction initiatives and escalate issues to the Department Manager or Branch Manager as needed.
Promote district excellence and compliance requirements, and maintain strong product OPA audit results.
Ensure staff understand and correctly use operational resources, systems, tools, analytics, and SPM reporting processes.
Monitor operational milestones, department workflow, service execution, dwell times, and customer service; identify and implement efficiency improvements.
Review operational and compliance reports, analyze trends and root causes, and implement corrective actions to prevent recurring errors.
Collaborate with the Department Manager to manage capacity and increase productivity; contribute to system and tool improvements intended to increase SPP.
Ensure shipment and invoice instructions are understood at desk level, keep customer SOPs updated, and ensure files are logged accurately and promptly with correct codes, trace types, and events.
Ensure correspondence is handled professionally and on time, set team priorities, and monitor response times for emails and urgent matters.
Stay current on applicable regulations, serve as a compliance subject matter resource, educate staff, and work with the Compliance team on corrective actions.
Assist department leadership with financial growth and cost-savings goals and ensure compliance with financial policies, including credit policy.
Review accounts receivable and billing activity for accuracy and timeliness, monitor profitability and expenses, and support resolution of issues.
Ensure billing packages are sent on time and review billed-not-paid and paid-not-billed items for proper handling and closure.
Monitor capacity to avoid and control overtime.
Maintain and develop relationships with existing customers in collaboration with others.
Work with T&I and account management to document customer requirements in SOPs and ensure they are understood and implemented for processing and invoicing.
Support customer retention and product business growth with department leadership.
Respond promptly to requests for proposals, quotations, or information with market-competitive pricing aligned to the required service scope.
Immediately notify the Branch Health and Safety representative about unsafe workplace conditions or incidents and accidents.