Ocean Import Specialist

Transgroup Express•Elizabeth, NJ

5d•Onsite

About The Position

Scan Global Logistics is seeking a proactive Ocean Import Coordinator to oversee end-to-end ocean import operations. The role manages the freight forwarding process from shipment documentation through coordination with internal teams and customer service, ensuring accurate and timely cargo and information movement in compliance with company procedures and industry standards. It is a direct-hire, full-time, on-site position based in Elizabeth, New Jersey.

Requirements

At least 2 years of ocean import experience.
Experience with freight forwarding ocean operations processes and procedures.
Experience with bonded freight and cargo.
Previous experience with CargoWise.
Customer-service orientation.
Attention to detail.
Problem-solving attitude.
Active listening skills.
Telephone etiquette.
Basic Microsoft Office and Microsoft Excel skills.
Basic computer skills.
Must be eligible to work in the United States.
Must pass TSA eligibility screening.
Able to sit for prolonged periods and work at a computer.
Must be able to lift 15 pounds at times.

Responsibilities

Enter international ocean import tracking documentation from origin to destination.
Ensure regulatory requirements are met and shipment paperwork, including transit documents and customs clearances, is accurate.
Process, distribute, and discharge documentation in a timely manner to carriers, forwarders, customers, and agents.
Enter shipment data and confirm key milestones, including departure, arrival, customs clearance, and proof of delivery, in accordance with customer standard operating procedures.
Provide polite, timely, and efficient customer service and keep customers informed about import transactions.
Maintain accurate costs and profits by completing client billing according to agreed pricing.
Ensure shipments are picked up and transferred using appropriate partners.
Develop procedures for transporting commodities from local or offshore locations to warehouses, storage offices, or final consignee locations for nominated shippers.
Negotiate shipping costs.
Prepare customs declarations and bonds.
Develop and manage relationships with local suppliers and co-load carriers, including agents, freight forwarders, customs brokers, pickup and delivery firms, trucking companies, and line-haul providers.
Establish and manage procedures that support a clean, organized, safe, and healthy work environment.
Accept booking requests and ensure bookings use current, accurate rates; consolidate and route shipments according to local office procedures.
Arrange container pickup and return to the railyard.
Coordinate daily shipments, including documentation, monitoring, pickup arrangements and dispatching, carrier communication, and invoicing.
Monitor and manage shipments through completion.
Communicate with vendors, shippers, customers, carriers, overseas agents, freight forwarders, customs brokers, and pickup and delivery companies.
Respond to emails and rate requests promptly and assist local sales efforts.
Create customer invoices and approve payables accurately and on time.
Review standard operating procedures for compliance with applicable requirements and standards, including FMC, Quality Assurance Standards, TAPA, IMDG, ISO, and Customs requirements.
Understand Ocean Export processes, EEI, and NVOCC and non-NVOCC operations.
Understand department workflows and identify best practices to improve operational efficiency and productivity.
Complete inbound moves, including ITs and permits to transfer.
Escalate problems to management when necessary.
Perform other duties assigned by the Department Manager.