Air Import Operations Agent III

AIT Worldwide Logistics, Inc.•Coppell, TX

About The Position

The International Operations Agent coordinates day-to-day air export operations for international freight-forwarding shipments out of the USA, based on customer requests. The role works with customers to qualify shipping requirements, gather the regulations, certificates, and documentation needed for quotations and shipment operations, and prepare accurate, profitable quotations. The agent manages shipment processing, scheduling, tracking, customer service, and billing. This includes entering shipment data in CargoWise, arranging pickups and deliveries, making AES entries and airline bookings, updating routing and operational milestones, and coordinating with cartage agents, international partners, sales teams, customers, and other stations. The role monitors shipments against schedule, resolves problems and customer issues, follows customer SOPs and company KPIs and guidelines, and ensures timely, accurate billing. Additional duties may be assigned as business demands require.

Requirements

High school diploma or GED.
3–5 years of industry experience in export/import operations.
Proficiency in Microsoft Office.
Excellent verbal and written communication skills.
Ability to multitask in a high-volume, fast-paced work environment.
Strong attention to detail and organizational skills.
Ability to work autonomously and as part of a team.
Teamwork, respect for teammates, strong work ethic, ownership, independence, accountability, and autonomy.
Growth mindset, passion for the work, willingness to improve, and openness to change.
Customer-service focus and ability to build relationships with internal and external customers.

Nice To Haves

Previous work experience with ITAR and Dangerous Goods regulations.
CargoWise experience.

Responsibilities

Work with customers to qualify shipping requirements and obtain the regulations, certificates, and documentation needed for shipment quotations and operations.
Prepare accurate, profitable quotations.
Complete shipment processing in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
Coordinate day-to-day air export shipments, including reviewing orders and documents.
Track and communicate delays, damages, and other problems, and work to resolve customer issues.
Handle customer service, shipment data entry, operations, and billing for international air export shipments.
Track shipments, ensure they are moving as scheduled, update the system immediately after verification, and identify and correct schedule deviations.
Coordinate recovery and delivery schedules with cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
Follow customer SOP instructions and meet AIT KPIs and guidelines.
Ensure shipments are billed according to company guidelines and timelines.
Perform other duties and responsibilities as business demands require.

Benefits

Medical, prescription, health savings account, and flexible spending accounts.
Dental and vision insurance.
Life, AD&D, disability, and supplemental health coverage.
Employee Support.
Paid parental leave.
Pet insurance.
401(k).
Tuition reimbursement.
Potential bonus based on business and/or individual performance metrics, depending on position.
Up to 10–20 vacation days depending on tenure, two personal days, one floating holiday, five sick days, five volunteer hours, and six company holidays annually; Veterans Day is also provided for veterans.