Air Import Operations Agent III

AIT Worldwide Logistics•Coppell, TX

About The Position

The International Operations Agent coordinates day-to-day international freight forwarding air export shipments from the USA based on customer requests. The role works with customers to understand shipping requirements and collect the regulations, certificates, and documentation needed to quote and operate shipments. It prepares accurate, profitable quotations and manages shipment processing, including data entry, scheduling, export filings, bookings, routing, milestone updates, tracking, customer service, operations, and billing. The agent coordinates with cartage agents, international partners, and local sales teams to resolve issues and keep shipments on schedule, while following customer SOPs and company KPIs and guidelines. Additional duties may be assigned as business needs require. AIT Worldwide Logistics is a global freight forwarder with more than 150 locations across Asia, Europe, and North America. The company provides customized door-to-door transportation by sea, air, ground, and rail, as well as services including customs clearance, warehouse management, and white-glove services.

Requirements

High school diploma or GED.
3–5 years of industry experience in export/import operations.
Proficiency in the Microsoft Office suite.
Strong verbal and written communication skills.
Ability to multitask in a high-volume, fast-paced working environment.
High attention to detail and strong organizing skills.
Ability to work autonomously and within a team environment.
Teamwork, respect for teammates, strong work ethic, ownership, independence, accountability, and autonomy.
Growth mindset, openness to change, and interest in continuous improvement.
Customer-service focus and ability to build relationships with internal and external customers.

Nice To Haves

Previous work experience with ITAR and Dangerous Goods regulations.
CargoWise experience.

Responsibilities

Work with customers to qualify shipping requirements and obtain the regulations, certificates, and documentation needed for quotations and shipment operations.
Prepare accurate, profitable quotations.
Complete shipment processing in CargoWise, including data entry, pickup and delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
Coordinate day-to-day air export shipments, including reviewing orders and documents.
Track and communicate delays, damages, and other problems, and work to resolve customer issues.
Manage customer service, shipment data entry, operations, and billing for international air export shipments.
Track shipments to ensure they are moving as scheduled and update the system immediately after verification.
Identify shipments that have deviated from schedule and coordinate recovery or delivery schedules with cartage agents and international partners.
Work with local sales teams to communicate problems to customers, international partners, and other stations as needed.
Follow customer SOP instructions and ensure AIT KPIs and guidelines are met.
Ensure shipments are billed within company guidelines and timelines.
Perform other duties and responsibilities as business demands require.