Air Import Agent (Tues-Sat)

Expeditors • Humble, TX

4d

About The Position

The Air Import Agent ensures the timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department. The role handles import shipment coordination, documentation, tracking, data entry, billing, and communication with customers and service providers, while complying with company procedures, government regulations, and customer requirements. The scheduled shift is Tuesday through Saturday.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Fluent in English.

Nice To Haves

• Understanding of the air documentation process.
• IATA certification (preferred).

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operating system.
• Track and trace Air Import files as required.
• Use Workflows on a daily basis.
• Ensure timely delivery of freight to customers for import shipments.
• Ensure documents are sent to customers or brokers on time for customs purposes.
• Ensure accurate and timely client and service-provider billing.
• Arrange international shipments with customers while meeting customer service standards.
• Contribute to maintaining strong relationships with suppliers, including airlines and trucking companies.
• Comply with internal policies and procedures, including Operational Process Standards (OPS), and with external government regulations and customer policies or requirements.
• Understand department process flow and identify areas for improved efficiency.
• Follow and update customers’ standard operating procedures.
• Meet company KPI standards.
• Respond to overseas communications, emails, and requests from internal and external contacts in a timely manner.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed