Air Import Agent (Tues-Sat)

Expeditors • Humble, TX

5d

About The Position

The Air Import Agent ensures the timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department. The role manages import shipment processes, documentation, tracking, billing, customer and supplier communications, and compliance with company, government, and customer requirements. The position works Tuesday through Saturday.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Fluency in English.

Nice To Haves

• Understanding of the air documentation process.
• IATA certification.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operating system.
• Track and trace Air Import files as required.
• Use Workflows on a daily basis.
• Ensure timely delivery of freight to customers for import shipments.
• Ensure documents are sent to customers or brokers on time for customs purposes.
• Ensure accurate and timely billing of clients and service providers.
• Arrange international shipments with customers and meet customer service standards.
• Contribute to maintaining strong relationships with suppliers, including airlines and trucking companies.
• Comply with regulations, internal policies and procedures such as Operational Process Standards (OPS), government regulations, and customer policies or requirements.
• Understand department process flow and look for ways to improve efficiency.
• Ensure customers’ standard operating procedures are followed and updated.
• Meet KPI standards according to company procedures.
• Respond promptly to overseas communications, emails, and requests from internal and external parties.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed