Transformation lead manager
About The Position
WRITER is seeking a visionary, execution-oriented AI Transformation Lead Manager to lead and scale a team of transformation leads serving strategic Fortune 100 accounts. The role combines people leadership and business strategy, coaching the team to help large organizations rethink how they work and adopt an AI-first operating model. The manager will ensure the team translates WRITER's platform into measurable P&L impact and helps executive teams progress from AI experimentation to full-scale value realization. The role will help build and scale WRITER's enterprise AI transformation playbook, shape how the transformation function operates, and influence the product roadmap. It is a hybrid position based in WRITER's San Francisco or Seattle hub and reports to the AVP of AI Transformation and Success.
Requirements
- 10+ years of experience in strategic account management, transformation consulting, or customer success leadership for Fortune 50–100 companies.
- 3+ years of direct people-management experience leading high-performing teams.
- Mastery of change management and strategic thinking, including the ability to set a vision, define frameworks, and translate capabilities into measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills, including the ability to deliver composed presentations to boards, orchestrate cross-functional teams, and resolve conflicts.
- A curious mindset and active listening style.
- Intrinsic motivation to do excellent work while aligning with WRITER's values of Connect, Challenge, and Own.
Responsibilities
- Lead, coach, and develop a team of AI Transformation Leads; set quarterly goals, provide ongoing feedback, and support career growth and performance.
- Set the vision and standards for delivering ROI and value realization across strategic Fortune 100 accounts, with measurable P&L impact.
- Build and maintain executive relationships at strategic accounts, acting as the senior escalation point and trusted advisor for complex challenges and at-risk engagements.
- Partner with Sales, Product, and Engineering leaders to influence the roadmap, scale transformation best practices, and refine the playbook based on portfolio-wide patterns.
- Drive team performance and customer health through goal-setting, coaching, and proactively identifying expansion and growth opportunities with Sales.
Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage for employees and their families.
- 16 weeks of paid parental leave for all parents.
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Flexible spending account and dependent care FSA options.
- Health savings account for eligible plans, with a company contribution.
- Annual wellness stipend for expenses such as a gym, massage, chiropractor, or personal training.
- Annual learning and development stipend.
- Company-wide and team off-sites.
- Competitive compensation.
- Company stock options.
- 401(k).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
