AI Solutions Manager

Ergon, Inc • Flowood, MS

2d

About The Position

Ergon Inc. is seeking an AI Solutions Manager to lead its applied AI delivery team within Information Technology. The role oversees full-stack developers and business analysts who create practical, generative AI-enabled tools and automations addressing business needs. The manager works with business leaders across Ergon to identify high-value opportunities, translate business challenges into effective solutions, and guide delivery using AI platforms such as Anthropic Claude and OpenAI/ChatGPT. The role combines people leadership, hands-on software development experience, and the ability to explain complex technology in an accessible way.

Requirements

• Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.
• 3–5+ years of software or application development experience, including at least 1–2 years managing developers and/or analysts.
• Hands-on experience with large language model (LLM) platforms such as Anthropic Claude or OpenAI/ChatGPT, including prompt engineering, API integration, chatbots, or workflow automation.
• Strong full-stack development background, with the technical fluency to review code, guide implementation, and remove delivery obstacles.
• Excellent communication and stakeholder engagement skills, including leading discovery conversations and explaining technical trade-offs in clear, business-friendly language.

Nice To Haves

• Exposure to Microsoft Power BI, Salesforce, or SAP.
• Experience supporting internal AI enablement, training, or adoption initiatives.
• Experience managing a blended team of developers and business analysts.

Responsibilities

• Lead, coach, and develop a team of full-stack developers and business analysts; manage priorities, workloads, one-on-one meetings, performance reviews, and hiring as the team grows.
• Partner with business unit leaders to understand operational challenges, identify opportunities for AI and automation, and promote practical, high-impact use cases.
• Evaluate requests and recommend an appropriately sized approach, such as a prompt-based workflow, internal application, AI platform integration, process improvement, or non-AI solution.
• Oversee technical delivery of AI-enabled applications and automations, including prompt design, API integrations, chatbots, and end-user workflows built with Claude/Anthropic and OpenAI/ChatGPT.
• Provide technical guidance through code reviews, troubleshooting, and architectural decisions to help the team deliver maintainable solutions.
• Ensure solutions align with Ergon's data privacy, security, and responsible AI practices, including appropriate data handling, human review, and automation safeguards.
• Collaborate with Enterprise Data & Analytics and Quality Assurance teams to integrate with existing data pipelines and support thorough testing before production release.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 401(k) matching and profit sharing.
• Health, dental, vision, and life insurance.
• Short- and long-term disability plans.
• Additional voluntary benefits.
• Paid holidays, vacation, and sick leave.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager