AI Solutions Specialist

Heritage Auctions • Irving, TX

1d • Onsite

About The Position

Heritage Auctions is seeking an experienced AI Solutions Specialist to work forward deployed within the business, helping employees use artificial intelligence to improve everyday work. This role combines hands-on solution development with employee enablement. You will work directly within business teams to build relationships, develop a deep understanding of their workflows, and identify where AI and automation can make a meaningful difference. You will build practical AI solutions and help teams develop the skills and confidence to create, use, and improve solutions themselves. Success means both measurable business improvements and teams becoming more capable and independent in their use of AI. As part of our Enterprise AI team, you will bring demonstrated experience applying AI to real business workflows, strong judgment about where it adds value, and the ability to explain and teach it clearly. You should be comfortable moving from observing a business process to delivering a working solution, validating its results, and supporting its adoption.

Requirements

• Demonstrated professional experience delivering AI solutions in real business workflows, including defining success measures, validating outputs, improving solutions through user feedback, and supporting sustained adoption with measurable results.
• Strong hands-on proficiency with generative AI tools and agent building platforms such as ChatGPT or Microsoft Copilot, including reusable instructions, and experience building multi-step workflows and configuring agents that use approved business knowledge or tools.
• Sound judgment about AI capabilities and limitations, including when AI is appropriate, when another approach is better, and how to validate outputs before relying on them.
• Experience working directly with business stakeholders to understand their domain, uncover pain points, and translate needs into practical solutions.
• Strong written and verbal communication skills, with demonstrated ability to explain AI clearly, ask effective questions, build trust, and coach nontechnical employees to apply technology independently.
• Ability to independently manage work from discovery through adoption, prioritize opportunities, and keep stakeholders informed.
• Initiative, curiosity, and a demonstrated habit of learning and applying new AI capabilities.

Nice To Haves

• Experience building and delivering custom AI solutions with workflow automation, business data, APIs, or enterprise systems.
• Experience establishing reusable practices or employee communities that expand effective AI use across teams.
• Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent relevant professional experience

Responsibilities

• Build strong relationships with business teams, observe their day-to-day work, and develop deep knowledge of their processes, challenges, and priorities. Identify meaningful opportunities to improve productivity, accuracy, and service, and determine whether AI, traditional automation, or a simpler process improvement is the best approach.
• Translate business requirements into clearly scoped departmental solutions using approved enterprise tools such as ChatGPT and Microsoft Copilot. Independently design, test, and maintain custom agents, AI assistants, reusable prompts, and workflows from initial prototypes through rollout and ongoing improvement.
• Explain AI capabilities, limitations, and tradeoffs in plain language. Deliver coaching, demonstrations, and training tailored to each team’s actual work and level of experience.
• Define success criteria for every solution and evaluate outputs for accuracy, consistency, and usefulness. Incorporate employee feedback and appropriate human review, including where specialist judgment remains necessary.
• Document clear guides, examples, templates, and standard operating procedures that help teams apply solutions and proven approaches independently.
• Track sustained adoption, verified time savings, acceptable output quality, and employees’ ability to use and maintain appropriate solutions independently.
• Coordinate with Enterprise AI leadership to route solutions requiring production integrations or custom engineering to the appropriate delivery teams. Provide business requirements and acceptance criteria to support the handoff.
• Stay current with AI developments, evaluate their practical value, and follow company standards for data privacy, security, and responsible AI use

Benefits

• Medical, Dental, and Vision coverage
• Paid time off
• 401k savings plans
• Daily Pay: Access your pay when you need it!
• Onsite gym with access to a personal trainer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree