AI Profile and Guardrail Lead

3M•Maplewood, MN

10d•Onsite

About The Position

As an AI Guardrails & Profile Engineer at 3M, you will shape how the company’s conversational AI answers customer and employee questions safely and accurately. You will author and maintain guardrail policies and subject matter expert (SME) profiles that govern what the AI can and cannot say, rigorously test changes before each release, and collaborate with legal, product safety, and division experts to ensure trustworthy answers. This work protects customers and 3M while expanding the range of questions the AI can usefully answer. The position is based on-site at 3M Center in Maplewood, Minnesota, with employees working in the office at least four days per week. Travel and relocation are not offered. Applicants must be legally authorized to work in the country of employment without sponsorship for employment visa status. The role requires compliance with corporate policies, procedures, and security standards, and employees are expected to support 3M’s Environmental Health and Safety culture.

Requirements

Bachelor's degree completed and verified before starting.
Five years of combined experience in digital product, content governance, quality assurance testing, prompt or conversational AI design, or technical writing in a private, public, government, or military environment.
Legally authorized to work in the country of employment without sponsorship for employment visa status.

Nice To Haves

Experience authoring or testing conversational AI, prompts, or structured content policies.
Hands-on familiarity with Jira and Git, including tickets, pull requests, and version control.
Strong analytical, quality assurance, and defect-tracking skills with high attention to detail.
Proven cross-functional collaboration and stakeholder management.
Ability to translate legal, safety, and business requirements into clear, testable rules.
Working knowledge of, or the ability to quickly learn, 3M product and industrial/safety domains.

Responsibilities

Author and maintain conversational AI guardrail policies and subject matter expert (SME) profiles, translating business, legal, and safety requirements into structured, testable instructions.
Design and run quality assurance and regression testing for AI profiles and guardrails; document defects and verify fixes before each release.
Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking.
Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior.
Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness.
Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes.
Comply with corporate policies, procedures, and security standards while performing assigned duties.
Contribute to a strong Environmental Health and Safety culture by following safety policies, identifying hazards, and engaging in continuous improvement.