AI Profile and Guardrail Lead
About The Position
The AI Guardrails & Profile Engineer shapes how 3M’s conversational AI responds to customer and employee questions safely and accurately. The role authors and maintains guardrail policies and subject matter expert (SME) profiles defining what the AI can and cannot say, rigorously tests changes before release, and partners with legal, product safety, and division experts to maintain trustworthy responses. The work helps protect customers and 3M while expanding the range of questions the AI can answer usefully. The position is based at 3M Center in Maplewood, Minnesota, with an on-site work model requiring at least four days per week in the office. Travel and relocation are not required. Applicants must be legally authorized to work in the country of employment without employment visa sponsorship.
Requirements
- Bachelor’s degree, completed and verified before starting.
- Five years of combined experience in digital product, content governance, quality assurance testing, prompt or conversational AI design, or technical writing in a private, public, government, or military environment.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
Nice To Haves
- Experience authoring or testing conversational AI, prompts, or structured content policies.
- Hands-on familiarity with Jira and Git, including tickets, pull requests, and version control.
- Strong analytical, quality assurance, and defect-tracking skills with high attention to detail.
- Proven cross-functional collaboration and stakeholder management.
- Ability to translate legal, safety, and business requirements into clear, testable rules.
- Working knowledge of, or ability to quickly learn, 3M product and industrial/safety domains.
Responsibilities
- Author and maintain conversational AI guardrail policies and SME profiles, translating business, legal, and safety requirements into structured, testable instructions.
- Design and run quality assurance and regression testing for AI profiles and guardrails, document defects, and verify fixes before each release.
- Manage change control across QA and development environments using Jira and Git, including tickets, pull requests, and version tracking.
- Partner with subject matter experts, legal, and product safety reviewers to validate and approve AI response behavior.
- Analyze conversation history and user feedback to identify coverage gaps and continuously improve answer accuracy and completeness.
- Maintain versioned policy catalogs and support release, rollback, and incident handling for guardrail changes.
- Comply with corporate policies, procedures, and security standards while performing assigned duties.
- Contribute to a strong Environmental Health and Safety culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Benefits
- Medical, dental, and vision benefits.
- Health Savings Accounts.
- Health Care and Dependent Care Flexible Spending Accounts.
- Disability benefits.
- Life insurance.
- Voluntary benefits.
- Paid absences.
- Retirement benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
