AI and Automation Implementation Manager, Corporate Communication

WTW • Philadelphia, PA

7d • Remote

About The Position

WTW is seeking a hands-on individual contributor to help translate Corporate Communication’s AI and automation roadmap into practical, adopted workflows. The role will redesign communication and change workflows to improve speed, quality and impact across internal and external communications, corporate responsibility, intranet governance, knowledge sharing, planning, content review, channel management, reporting, leader enablement and colleague self-service.

The manager will work within the broader Marketing and Communication AI and automation capability, partnering with the Shared AI Solutions Developer and AI and Automation Manager, Corporate Marketing. They will collaborate with Corporate Communication leaders, Corporate Responsibility, ICCM, External Communication, Intranet Advisory, IT and external vendors to review workflows, diagnose friction and assess tools and capabilities across the communication technology stack.

The role will support adoption with guidance, playbooks and training materials, establish and track measures of success, and report progress to the Senior Director, Strategic Projects, Communication, the Global Marketing and Communication Operations Lead, and Corporate Communication leadership. The position is remote in the United States. The role does not offer employment-based non-immigrant visa sponsorship or assistance.

Requirements

• Strong, well-rounded communication knowledge, including some combination of internal communication, external communication, change management, corporate responsibility and/or intranet/content governance.
• Proven experience implementing and developing AI and automation solutions for communication or similar teams, including workflow redesign, process simplification and tool evaluation.
• Fluency in how AI and automation are reshaping communication work, with experience using AI-enabled tools such as Copilot or equivalent to improve quality, efficiency and effectiveness.
• Working knowledge of communication technology such as Microsoft 365, Copilot, SharePoint, Poppulo, Cision, Watershed, Power BI and Power Apps, and ability to assess capabilities and identify practical improvements.
• Ability to translate business needs into clear requirements for a technical developer and partner closely with a solutions developer without formal people-management responsibility.
• Strong analytical mindset and ability to use data, audience insight and metrics to identify friction, prioritize opportunities and measure impact.
• Excellent stakeholder management and relationship-building skills, including ability to build trust and influence without formal authority.
• Highly organized, detail-oriented and adaptable, with skill managing multiple concurrent priorities across geographies and time zones.
• Experience designing adoption support materials, such as guidance, playbooks and training content.
• Ability to synthesize direction, navigate ambiguity and prioritize actions from varied stakeholders.
• Bachelor’s degree or equivalent experience in communication, marketing, business, technology or a related field.

Nice To Haves

• Experience working within a large, complex, global organization.

Responsibilities

• Translate the Corporate Communication AI and automation roadmap into practical, adopted workflows that simplify work and reduce manual effort.
• Identify and prioritize workflow improvement opportunities across internal and external communications, change management, corporate responsibility, intranet governance, knowledge sharing, planning, content review, channel management, reporting, leader enablement and colleague self-service.
• Partner with communication stakeholders, IT and external vendors to understand current workflows, diagnose friction and design more seamless ways of working.
• Assess AI and automation capabilities across the communication technology stack to reduce duplication, improve self-service and support planning decisions.
• Work with the Shared AI Solutions Developer to translate workflow reviews and business requirements into practical, technically sound solutions, providing communication context and prioritization.
• Partner with the AI and Automation Manager, Corporate Marketing to share learnings, avoid duplicated effort and maintain a consistent approach across Marketing and Communication.
• Help leaders, colleagues and communication teams use data, audience insight and trend analysis to improve communication and change effectiveness and planning.
• Support adoption by creating guidance, playbooks and training materials, and tracking benefits.
• Champion innovative approaches using AI, automation, analytics and emerging technologies to enhance colleague experience and organizational effectiveness.
• Establish and report measures of success, including process complexity, cycle times, self-service and manual effort, to relevant leadership.
• Build trusted relationships across Corporate Communication leadership, IT and external vendors.
• Maintain external benchmarking and market insight on AI, automation and communication trends, applying best practices to the Corporate Communication roadmap.
• Model WTW values of client focus, teamwork, respect, excellence and integrity.

Benefits

• Competitive health and welfare benefits, including medical, dental, vision, mental health and emotional wellbeing resources, and a wellbeing program.
• Fertility benefits, adoption assistance and surrogacy assistance.
• Health Savings Account, commuter accounts, and health care and dependent care Flexible Spending Accounts.
• Company-paid and supplemental life insurance, disability coverage, AD&D and other insurance options.
• Paid holidays and annual paid time off, with applicable state/local paid leave; parental and adoption leave and other leaves.
• Qualified contributory pension plan, if eligible, and a 401(k) plan with annual nonelective company contribution.
• Annual short-term incentive bonus.
• Other work/life resources, including employee assistance, group legal, identity theft protection, auto/home insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager