AI and Automation Specialist

Metfab Engineering•Stratham, NH

19h

About The Position

M. Braun, Inc. is seeking a full-time AI and Automation Specialist to improve efficiency across the organization while sharing day-to-day end-user support with the IT team. The role identifies and prioritizes AI and automation opportunities with department leaders, evaluates AI tools and vendors, and recommends options to IT management. It leads adoption of approved AI tools, including the current Claude team deployment, and creates training and user guidance consistent with data-handling rules set by IT management. The specialist builds and maintains workflow automations and integrations between business systems, including ERP reporting, documents automations for team support, and measures outcomes such as time saved and adoption. Alongside these responsibilities, the position shares IT duties covering end-user support, devices and assets, user access, security and compliance, documentation, and scheduled after-hours coverage for MBUS locations. The role is based with MBRAUN Incorporated in Stratham, New Hampshire; travel between company locations is required.

Requirements

2 to 4 years of IT or business systems experience.
Hands-on experience with Microsoft 365.
Experience training and supporting non-technical users.
Clear written and verbal communication skills.
Valid driver’s license for travel between company locations.

Nice To Haves

Experience with Power Automate or similar workflow automation tools.
Experience administering AI platforms such as Claude or Microsoft Copilot.
PowerShell or Python scripting.
MySQL experience.
ERP reporting experience.

Responsibilities

Work with department leaders to identify and prioritize AI and automation opportunities across the organization.
Evaluate new AI tools and vendors and make recommendations to IT management.
Plan and lead rollout of approved AI tools, including the current Claude team deployment, with user training and adoption support.
Create user guidance for approved AI tools within data-handling rules set by IT management.
Build and maintain workflow automations and integrations between business systems, including ERP reporting.
Document automations so any IT team member can support them.
Measure results such as time saved and adoption, and report progress to IT management and leadership.
Provide in-person and remote technical support for all MBUS locations through the help desk system.
Log, update, and close help desk tickets with accurate notes and resolution steps.
Support printers, peripherals, and standard office technology.
Build, deploy, and maintain Windows 11 workstations and laptops.
Administer the MDM platform and company mobile devices.
Deploy CREO software to workstations.
Maintain the technology asset inventory, including asset tagging and lifecycle records.
Support onboarding and offboarding, including accounts, equipment, and access.
Add and update users in the ERP system per approved requests.
Handle day-to-day user changes for the Vodia phone system.
Deliver IT and security awareness training to new hires and support annual refresher training.
Process department nonconformances when required.
Document work and keep department procedures current so any team member can perform them.
Share after-hours and coverage responsibilities as scheduled by IT management.
Perform other duties as assigned.