AI and Automation Implementation Manager, Corporate Communication

WTW•Philadelphia, PA

7d•$120,000 - $150,000•Remote

About The Position

WTW’s Corporate Communication team is embedding AI, automation and data into its work as part of a broader transformation. This hands-on individual-contributor role will turn the Corporate Communication AI roadmap into practical, adopted workflows across internal and external communication, change management, corporate responsibility, intranet governance, knowledge sharing, planning, content review, channel management, reporting, leader enablement and colleague self-service. The role partners with communication leaders, Corporate Responsibility, ICCM, External Communication, Intranet Advisory, IT, external vendors and colleagues across Marketing and Communication’s AI and automation capability. It assesses existing workflows and technology capabilities, translates business requirements into solutions with a Shared AI Solutions Developer, supports adoption, and measures the value of improvements. The position reports to the Senior Director, Strategic Projects, Communication.

Requirements

Strong, well-rounded communication knowledge, including some combination of internal communication, external communication, change management, corporate responsibility and/or intranet/content governance.
Proven experience implementing and developing AI and automation solutions for communication or similar teams, including workflow redesign, process simplification and tool evaluation.
Fluency in how AI and automation are reshaping communication work, with experience using AI-enabled tools such as Copilot or equivalent to improve quality, efficiency and effectiveness.
Working knowledge of communication technology such as Microsoft 365, Copilot, SharePoint, Poppulo, Cision, Watershed, Power BI and Power Apps, and ability to assess capabilities and identify practical improvements.
Ability to translate business needs into clear requirements for a technical developer and partner closely with a solutions developer without formal people-management responsibility.
Strong analytical mindset and ability to use data, audience insight and metrics to identify friction, prioritize opportunities and measure impact.
Excellent stakeholder-management and relationship-building skills, with ability to build trust and influence without formal authority.
Highly organized, detail-oriented and adaptable, with ability to manage concurrent priorities across geographies and time zones.
Experience designing adoption support materials, including guidance, playbooks and training content.
Ability to synthesize direction, navigate ambiguity and prioritize actions across varied stakeholders.
Bachelor’s degree or equivalent experience in communication, marketing, business, technology or a related field.

Nice To Haves

Experience working within a large, complex, global organization.

Responsibilities

Translate the Corporate Communication AI and automation roadmap into practical, adopted workflows that simplify communication work and reduce manual effort.
Identify and prioritize workflow improvement opportunities across internal communication and change management, external communications, corporate responsibility, intranet governance, knowledge sharing, communication and change planning, content review, channel management, reporting, leader enablement and colleague self-service.
Partner with Communication leaders, Corporate Responsibility, ICCM, External Communication, Intranet Advisory, IT and external vendors to understand workflows, diagnose friction and design improved ways of working.
Assess AI and automation capabilities across the communication technology stack to reduce duplication, improve self-service and support better planning decisions.
Work with the Shared AI Solutions Developer to turn workflow reviews and business requirements into practical, technically sound solutions, providing communication context and prioritization.
Partner with the AI and Automation Manager, Corporate Marketing to share learnings, avoid duplicated effort and maintain a consistent approach across Marketing and Communication.
Help leaders, colleagues and communication teams use data, audience insight and trend analysis to improve communication and change effectiveness and strengthen planning across channels and audiences.
Support adoption with guidance, playbooks and training materials, and track benefits so teams understand what changed, how to use it and the value it delivers.
Champion innovative approaches to communication and change management using AI, automation, analytics and emerging technologies.
Establish and report measures of success for communication efforts, including process complexity, cycle times, self-service and manual effort, to the Senior Director, Strategic Projects, Communication, Global Marketing and Communication Operations Lead, and Corporate Communication leadership.
Build trusted relationships across Corporate Communication leadership, IT and external vendors.
Maintain external benchmarking and market insight on AI, automation and communication trends, bringing best practices into the Corporate Communication roadmap and priorities.
Model WTW values: client focus, teamwork, respect, excellence and integrity.

Benefits

Annual short-term incentive bonus.
Medical insurance, including prescription drug coverage and fertility benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Accounts.
Health Care and Dependent Care Flexible Spending Accounts.
Company-paid and supplemental life insurance.
Accidental death and dismemberment coverage.
Group accident and critical illness coverage.
Group legal benefits.
Identity theft protection.
Wellbeing program and mental health/emotional wellbeing resources, including an Employee Assistance Program.
Adoption assistance and surrogacy assistance.
Auto and home insurance.
Pet insurance.
Paid holidays and annual paid time off, including applicable state/local paid leave.
Company-paid short-term and long-term disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military leave, and parental and adoption leave.
Qualified contributory pension plan, if eligible.
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans for eligible senior-level colleagues.