Aging Case Aide 2 (Local Government) - Luzerne-Wyoming County Area Agency on Aging

Commonwealth of Pennsylvania • Luzerne County, PA

15h • Onsite

About The Position

This position with the Luzerne-Wyoming County Area Agency on Aging focuses on helping seniors connect with each other and build supportive communities. The role involves assisting social services personnel in providing information and referrals to seniors to help them understand and access community resources that meet their individual needs. The mission is to enhance the quality of life for all mature adults by encouraging independence, promoting healthy lifestyles, and ensuring safety and protection throughout their life journey.

Requirements

• One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Conditional offer of employment will require submission of criminal history reports.

Responsibilities

• Contact consumers by telephone to help with screening referrals for assessment and following up on emergency situations, unmet needs, or any other reasons as necessary.
• Document communication from calls in our database accurately and consistently.
• Answer incoming telephone calls from consumers who have questions about Aging programs.
• Help consumers complete request forms and gather documentation.
• Conduct home visits to consumers who need more help gathering financial documentation or other application information; pickup and deliver consumer necessities including emergency medical supplies, emergency food, or paperwork.
• Track participation; assist volunteers and staff with providing senior center meals, ensuring food sanitation, and planning, conducting, and encouraging participation in senior center community activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed