Aging Care Manager III (Adult Protective Services - Berks Area Agency on Aging)

County of Berks•Mohnton, PA

12h•Hybrid

About The Position

This position is an advanced care manager position requiring knowledge of legal issues, client rights, social service theory, medical diagnoses, and mental health. It involves reviewing and working with subcontractors, medical, legal, and financial professionals, and incorporating community organizations that impact a client’s situation. The role may involve performing protective services and/or intensive care management caseloads in homes and facilities throughout the County. Employees may be required to provide specialized casework services to clients at imminent risk and must be familiar with protective services legislation, rules, regulations, and operating procedures. This work requires meticulous documentation and attention to detail without close supervision, maintaining a caseload of vulnerable clients who may need protection from abuse, exploitation, abandonment, or self-neglect. Responsibilities include coordinating medical, social, psychological, or functional evaluations, adhering to strict legal and statutory time frames, and utilizing community resources for client assessments. This role is distinguished from an Aging Assessor II by a greater responsibility for the consequences of error, where judgment mistakes could place clients in dangerous or life-threatening situations. Work is performed according to established regulations, policies, and procedures, with employees expected to exercise independent judgment. Work is reviewed by a supervisor through conferences, reports, and the resolution of difficult situations. The goal is to maintain high-quality care management services, identify and meet the varied needs of Berks County Area Agency on Aging consumers, and uphold the highest level of professional ethics with continuous opportunities for growth and development.

Requirements

One year as an Aging Care Manager II or Aging Program Assessor
Three years of experience in public or private social work, including one year of direct aging care management experience
A bachelor’s degree which includes or is supplemented by 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences
Two years of experience in public or private social work including one year of direct aging program experience and a bachelor’s degree with a social welfare major
An equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences
Knowledge of the laws, rules, and regulations governing the protective services program
Knowledge of client conditions that permit or require the intervention of court supervision
Knowledge of social casework principles and methods
Knowledge of the availability of community support services for the benefit of elderly clients
Knowledge of current social, economic, and health problems and resources as they relate to older adults
Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, or health problems
Skill in the development of plans to address the needs of vulnerable older adults
Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies, institutions, and the general public
Ability to plan and organize work, prepare adequate records and reports, set priorities, and maintain a caseload of clients in an effective manner
Ability to clearly express ideas orally and in writing, and to interpret laws and regulations
Ability to maintain confidentiality in high-pressure situations
Ability to understand and accept the needs and rights of other persons and to work with older adults who are physically disabled or economically disadvantaged
Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems
Ability to thrive in a stressful, fast-paced team environment
Physical presence in the office is required

Responsibilities

Conduct a thorough investigation of the circumstances of clients who need protection from abuse, exploitation, abandonment, or self-neglect.
Interface & testify in the court system.
Recommend case for court intervention, including guardianships or mental health evaluation with possible commitment.
May provide intensive care management to consumers.
Advocate on behalf of older adults with mental health issues.
Conduct protective service investigations within required time frames and adhere to confidentiality regulations.
The effective management of a complex case mix and/or increased caseload.
Assigned as a mentor to a new care manager or a care manager trainee. May assist with students or assist with special projects and serve as a senior member of a team.
Assist in the development and coordination of protective services training for appropriate staff, community agencies, police, and the general public.
Participate in community committees.
Perform all care management functions. Validate the assessment of the consumer’s needs in the environment. Reassess the consumer’s status and review the care plan at regularly scheduled intervals.
Work with consumer, family, or caregiver to develop a care plan, making use of supervision and consultation with other disciplines as necessary.
Recognize, support, develop, and mobilize informal and formal resources to meet consumers’ needs.
Arrange for needed services and entitlements, working with the consumer, family members, and service providers. Follow up on service delivered in a specific amount of time, and work with the consumer and provider to ensure an appropriate match of services to specific needs.
Manage financial and/or resource allocations, matching services to specific needs to provide the appropriate amount of service, while controlling cost.
Complete all necessary forms for the consumer’s case record, other management information, and other written reports as required. Inputs necessary data and maintains automated programs.
Arrange case conferences with supervisory approval.
Participate in orientation and training, in-service as assigned, and attend regularly scheduled supervisory, team, and staff meetings.
Monitor consumer satisfaction to ensure quality of services provided.
Interface with all Berks County Area Agency on Aging programs, Department of Human Services programs, providers, and referral sources in a professional and cooperative manner.
Participate in ongoing problem-solving, program evaluation, and development with the team and all staff.
Represent agency and program policies, procedures, and objectives to applicants, referral sources, providers, and the public.
Perform on-call duties as assigned.
Adhere to all policies, laws, regulations, and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
Other duties as assigned.