Clerk Typist 2 - Area Agency on Aging

Northampton County•Bethlehem, PA

10h

About The Position

The Clerk Typist 2 – Area Agency on Aging performs a range of clerical duties requiring knowledge of computer operations and document processing. The position reports directly to the Aging Care Management Supervisor 1 and does not supervise other employees. The role provides clerical and administrative support to the Area Agency on Aging, including handling telephone calls and mail, typing and proofreading documents, maintaining records and lists, processing consumer data, supporting Senior Center activities, and assisting with scheduling, mailings, and special projects. The employee performs a majority, but not necessarily all, of the duties listed; related duties may also be assigned.

Requirements

High school diploma or general equivalency diploma and at least six months of experience as a Clerk Typist; or completion of a high school business curriculum that included at least one typing course.
Knowledge of English grammar, spelling, and punctuation sufficient to write or adjust straightforward written materials.
Knowledge of standard office procedures, practices, conduct, and actions necessary to maintain harmonious working relationships.
Knowledge of techniques for using an English dictionary.
Knowledge of the types, organization, and use of standard office files, logs, forms, and letter formats.
Knowledge of intermediate arithmetic, including calculations involving common fractions and multiplication or division by two or more digits, whole numbers, or decimal multipliers and divisors.
Ability to use a desktop computer keyboard at a minimum speed of 40 words per minute.
Ability to communicate appropriately by telephone, face-to-face, email, and correspondence, and to communicate in English.
Ability to process documents using Microsoft software.
Ability to perform, or willingness to learn, programs used to maintain electronic files and contract tracking, process purchase orders, and correspond with outside entities.
Ability to read handwritten documents.
Ability to operate a PC, printer, calculator, copier, scanner, postage meter, shredder, and other office equipment.
Ability to read, write, speak, understand, and communicate in English to perform the duties of the position.

Responsibilities

Answers the Area Agency on Aging’s multi-line telephone, responds to inquiries, transfers calls, or directs callers to appropriate resources.
Retrieves and distributes overnight voicemail messages to appropriate staff.
Opens, date stamps, records, and distributes incoming mail; processes outgoing U.S. mail.
Types assignments such as letters, memos, forms, reports, and Guardianship petitions from handwritten notes, and proofreads completed work for accuracy.
Processes and maintains Area Agency on Aging Advisory Council membership lists.
Assists with events and provides staff support for special projects.
Scans and links consumer records.
Collects daily meal counts from Senior Centers, records and faxes counts to the caterer, and enters total meal counts into spreadsheets.
Collects, copies, faxes, emails, and mails monthly Senior Center menus and calendars to centers and news media.
Creates and maintains daily agency sign-in and sign-out attendance forms.
Files Voter Registration Declination Forms in chronological order and performs monthly shredding when retention is no longer required.
Generates yearly contribution sheets and forms for Senior Centers, including social/recreation, meal counts, prime time health, and intake forms.
Monitors supplies of brochures, pamphlets, applications, and other forms; orders and copies materials as needed.
Compiles packets for Aging Care Managers and ensures each unit’s packets contain the required paperwork.
Assists fiscal staff with monthly cost-share invoice mailings, as available.
Schedules conference rooms and assists with scheduling appointments for Aging Care Managers.
Prints and posts new Job Posting notices; prints labels and envelopes for the unit; and assists with bulk mailings.
Adds new consumer data to the Aging Data System and completes Organizational Unit transfers to other Area Agencies on Aging.
Checks the fax folder and emails faxes to appropriate staff.
Updates and creates Word and Excel documents as needed.
Assists with other special projects and related duties.