Clerk Typist 2 - Aging - Social Services

Luzerne County•Wilkes-Barre, PA

15h

About The Position

This is a Clerk Typist 2 position in the Area Agency on Aging’s Social Services unit. The employee reports to the Deputy Administrator 3-Social Services Unit. Five clerical staff members are assigned to the unit and share and rotate the listed responsibilities. The role provides clerical and administrative support to the Social Services Unit and department, including Care Management, the Caregiver Support Program, and Assessment.

Requirements

Meet the minimum experience and training requirement through one of the following: six months as a Clerk Typist 1 and educational development to the eighth-grade level; completion of a high school business curriculum that included at least one typing course; or an equivalent combination of experience and training.
Be a resident of Pennsylvania.
For the stated recruitment methods, applicants must qualify through transfer, reassignment, or voluntary demotion.
For selection, meet the minimum experience and training requirements; have no discipline above written reprimand in the 12 months before the posting’s closing date; have a most recent regular or probationary performance evaluation higher than unsatisfactory; and have at least six months in the next lower class(es) by the posting’s closing date.
Knowledge of English grammar, spelling, and punctuation sufficient to write or adjust materials with simple sentence structures and standard punctuation.
Knowledge of typewriter care and maintenance; standard office procedures and practices; English dictionary techniques; office files, logs, forms, and letter formats; and intermediate arithmetic.
Skill in using a typewriter console at a minimum speed of 40 words per minute.
Ability to learn specialized typewriters and a magnetic transcriber.
Ability to understand and follow oral and written instructions for multifaceted procedures and perform work involving multiple procedural aspects and varied standards.
Ability to proofread for prescribed formats, clerical methods, and administrative or procedural rules; transfer and present information in modified form according to rules; and collect and organize material for reports.
Ability to compose straightforward informational correspondence, perform basic arithmetic, instruct and advise clerical employees, organize work and develop effective methods, and make duty-oriented decisions based on standards and precedents.
Ability to operate office and mail-processing machines, including an adding machine, photocopier, postage meter, and addressograph, and instruct others in their use.

Responsibilities

Provide clerical support to the Social Services Unit and department, including Care Management, the Caregiver Support Program, and Assessment, and share file room duties.
Copy and fax consumer referrals as designated, and maintain the required referral log.
Type and send welcome letters to new consumers explaining their care plans on behalf of care managers.
Organize and maintain CSP welcome binders for new FCSP consumers.
Process clerical work for twice-yearly CSP reassessments and open and close related files.
Organize and maintain FCSP paper file folders.
Create fiscal letters periodically sent to FCSP consumers and create FCSP flyers for Fiscal Department mailings.
Organize quarterly FCSP support group meetings as requested.
Retrieve weekly vendor status sheets, check the SAMS database for assigned care managers, copy the sheets, and distribute them to staff.
Obtain monthly financial reports for representative payee consumers, copy and distribute reports to assigned care managers, and retain originals in the representative payee binder.
Check the main fax machine four times daily and distribute incoming faxes to staff.
Process Dom Care recertifications as requested by the Dom Care supervisor.
Care for file room files, including ensuring files are properly labeled and filed; purge deceased and older consumer files as needed, maintain records of purged files, and box, label, and prepare purged files for Archives.
Send contact letters for the Social Services unit as requested and send Level of Care notices.
Manage and maintain Social Services and Agency forms in the bins in the locked file room and copy room.
Operate the secondary switchboard during overflow calls and relieve the primary switchboard operator as assigned or needed.
Balance daily postage usage in the postage machine when the assigned staff member is absent.
Distribute incoming mail to staff on a rotating basis.
Create the daily absentee list when the regularly assigned staff member is absent.
Complete copying, faxing, typing, scanning, shredding, or printing as requested by the Supervisor.
Process correspondence and letters for consumer OPTIONS appeal hearings.
Attend seminars, webinars, or workshops related to the job duties.