Aging Care Manager 3 - Protective Services

Northampton County•Bethlehem, PA

17h

About The Position

The Aging Care Manager 3 – Protective Services maintains a caseload of vulnerable older adults who need protective services or mental health case management. The position investigates reports of need, assesses consumers, develops and coordinates service plans, authorizes services, monitors service delivery, and advocates for consumers. The role follows the Local Plan for Protective Services, state regulations and policy, and applicable protective-services legislation, and may involve involuntary intervention and court testimony. The employee must maintain confidentiality, keep electronic case records current, maintain required protective-services certification, and be available to cover on-call hours when required. The position reports directly to the Aging Care Management Supervisor and does not supervise other employees. It requires a bachelor’s degree in a specified or closely related field and qualifying professional experience, or one year of experience as an Aging Care Manager 2. A valid current driver’s license, acceptable driving record, and personal vehicle for County business are required; mileage reimbursement is available. Spanish bilingual ability is preferred but not required. Work is performed in a moderately quiet environment. Duties frequently involve walking, sitting, talking, and hearing; occasional lifting or moving of up to 25 pounds is required. The position is career services, non-exempt, and eligible for overtime.

Requirements

Bachelor’s degree in Social Sciences, Behavioral Sciences, Human Services, or a closely related field, and at least 1.5 years of full-time professional experience in human services, law enforcement including investigative experience, or nursing; alternatively, at least one year as an Aging Care Manager 2.
Valid and current motor vehicle operator’s license and an acceptable driving record.
Personal vehicle required for County business; mileage reimbursement is available.
Knowledge of casework principles and methods; current social, economic, and health problems and community resources related to older adults; behavior and effective approaches for working with older adults with social, economic, emotional, or health problems; program interpretation and community organization; and basic principles and practices of supervision.
Skill in developing plans to address the needs of vulnerable older adults.
Ability to work effectively with older adults and support their constructive use of their potential while addressing their specific problems.
Ability to evaluate subordinates’ work and provide technical assistance and guidance; orient and instruct subordinates on procedures, techniques, laws, and regulations.
Ability to establish and maintain effective working relationships with clients, staff, outside agencies and institutions, and the general public.
Ability to express ideas clearly verbally and in writing and to communicate in English—including reading cursive and printed forms—through telephone, written, face-to-face, and group contacts.
Ability to communicate fluently in Spanish is preferred, not required.
Must maintain certification for Older Adults Protective Service investigation and provision.
Must be available to cover on-call hours when required.

Nice To Haves

Bilingual Spanish-speaking ability.

Responsibilities

Receive and review Reports of Need regarding older persons referred for protective services, and approve the categorization assigned by the report taker or assign an appropriate priority in consultation with a supervisor.
Initiate investigations within the time frames set by the Local Plan for Protective Services and state regulations.
Complete standardized electronic forms for investigations, assessments, and service plans.
Inform consumers that a report of need has been received and summarize its contents; obtain informed consent for protective services unless services are requested by a legal guardian or required by court order.
Refer consumers to and authorize services, programs, and agencies; coordinate and assess delivery of needed assistance.
Complete reassessments after 30 days of service, a change in level of care, or termination of Protective Services status.
Terminate cases when consumers no longer meet the legal definition of an older adult in need of protective services; notify consumers and make appropriate referrals at termination.
Use procedures for involuntary intervention when needed, and testify in court proceedings as appropriate.
Notify alleged perpetrators by form letter when investigations substantiate abuse, neglect, exploitation, or abandonment and name an alleged perpetrator; attend and participate in appeal hearings when requested.
Perform intake assessments and provide care management services to assigned consumers; advocate for consumers.
Authorize in-home services provided by Agency subcontractors and contact consumers or providers to confirm service delivery has begun or is scheduled as planned.
Review provider invoices to ensure proper service delivery and make timely entries in electronic case records.
Follow confidentiality requirements and procedures established by the Local Plan, state regulations and policy, and protective-services legislation.
Participate in ongoing evaluation of the Aging Program, attend assigned training sessions and conferences, and maintain certification for Older Adults Protective Service investigation and provision.
Provide or assist with presentations to professional and community groups on protective services for older adults and mandatory reporting of abuse and neglect.
Participate in conferences and meetings to evaluate consumer problems and develop, plan, and offer services.
Maintain professional conduct and confidentiality, and cover on-call hours when required.