Protective Services Manager

Sutter Health•San Francisco, CA

18h•$161,491 - $242,258

About The Position

The Protective Services Manager translates enterprise and operating-unit guidance into affiliate security programs and initiatives, creating a coherent system approach tailored to affiliate culture. The role leads and supervises subordinate security managers, supervisors, and site leads and synchronizes staffing, technology, and processes to safeguard Sutter Health’s people, property, assets, and interests. The manager delivers security solutions and recommendations across assigned affiliates; develops and implements policies and training; reviews shifts and incidents and uses analysis to improve staffing, technology, and processes; and supports investigations, crime prevention, access control, equipment readiness, facility security plans, risk assessments, and security-related construction and renovation handoffs. The role also provides tailored security services and reporting to regional and affiliate leaders, builds and develops effective security teams, manages outsourced security partners, and develops risk-based staffing plans for locations across the assigned geographic area. This is a regular, exempt, full-time position with a day schedule, Monday through Friday, 40 hours per week. Weekend work is occasionally required. The position is based at CPMC-California Pacific Medical Center – Mission Bernal. The listed annual pay range is $161,491.20 to $242,257.60; compensation may vary by location and other factors. Eligible positions include a comprehensive benefits package.

Requirements

Bachelor’s degree in Criminal Justice or a related field, or equivalent experience in lieu of the degree.
Eight years of recent relevant experience.
In-depth knowledge of building security staffing models, post and patrol strategies, security technologies, and integrated risk management in a clinical environment.
Broad working knowledge of healthcare operations and security requirements for hospitals, clinics, medical offices, and related settings.
Extensive knowledge of physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations, including workplace violence, terrorism, loss prevention, and behavioral challenges.
Expertise in formal or structured security risk-assessment methodology and in coordinating people, processes, and technology to mitigate risk.
Working knowledge of establishing and meeting key performance indicators for the availability and integrity of security devices and equipment.
Strong written and verbal communication skills, including presentations and explaining complex concepts in business- and clinician-relatable language.
Ability to establish and maintain customer trust and confidence.
Ability to work under stress during emergencies and handle simultaneous high-pressure demands.
Advanced competency in Microsoft Office Suite and other relevant information-management, research, and analysis software.
Ability to build relationships with stakeholders at all levels and understand business imperatives.
Demonstrated ability to balance strategic planning with tactical execution.

Responsibilities

Deliver core security solutions, alternatives, and recommendations to affiliates across assigned areas.
Create and implement relevant security policies, including training and operational integration of policy requirements.
Conduct daily shift reviews, incident reporting and inquiries, and use analysis to optimize security staffing, technologies, and processes.
Conduct and support investigations involving alleged criminal acts, theft or property loss, assaults, workplace violence, and other activities that may disrupt patient care.
Provide crime-prevention education and awareness tailored to affiliate populations.
Manage access-control technologies and protocols, including provisioning, de-provisioning, self-audits, and quality control.
Manage repair and maintenance of technical security equipment to achieve an operational readiness rate above 99%.
Ensure Facility Security Plans are current, comprehensive, compliant, understood, and operationally useful.
Partner with stakeholders on risk assessments and mitigation of identified risks.
Manage security-related responsibilities during pre-commissioning, commissioning, and completion handoffs for new construction and renovations.
Integrate Protective Services with organizational partners through committees, workgroups, meetings, and information exchanges.
Provide tailored security services and subject-matter expertise to regional and affiliate leaders and sites within the assigned geographic area.
Tailor processes and procedures to mitigate risks specific to each entity.
Provide immediate notifications as needed and recurring, analysis-based reports on performance measures, trends, and action plans.
Build and lead high-performing security teams focused on service, quality, engagement, and cost effectiveness.
Provide team members with guidance, training, resources, and performance feedback; develop frontline leaders and succession capabilities.
Manage outsourced or contract security partners using performance indicators, goals, and targets to drive improvement.
Develop risk-based staffing plans for all locations in the assigned geographic area.
Co-create staffing plans with affiliate site security leads and tailor them to site-specific factors such as patient and visitor volumes, service lines, physical layout, community dynamics, and employee safety perceptions.
Keep post and patrol instructions relevant to foreseeable risks and update them based on incident analysis, risk assessments, investigations, and process inquiries.
Blend staffing with security technology and operational processes to create coherent, optimized solutions.