Protective Services Manager

Sutter Health•San Francisco, CA

1d•$161,491 - $242,258

About The Position

The Protective Services Manager translates enterprise and operating unit guidance into affiliate security programs and initiatives, creating a coherent system-wide approach tailored to affiliate culture. The role leads, directs, and supervises subordinate security managers, supervisors, and site leads, and synchronizes staffing, technology, and processes to safeguard Sutter Health’s people, property, assets, and interests. The manager delivers security solutions across assigned affiliates; develops and implements policies and training; reviews shifts and incidents; conducts and supports investigations; and uses analytical results to improve staffing, technology, and processes. The role oversees crime-prevention education, access-control practices, security equipment readiness, facility security plans, risk assessments, construction and renovation security handoffs, and integration with organizational partners. The position provides tailored security services and subject-matter expertise to regional and affiliate leaders across hospitals, foundations, ambulatory surgery centers, medical office buildings, clinics, and other assigned locations. It builds and develops high-performing teams, manages contract security partners, and develops risk-based staffing plans in collaboration with affiliate site leads. Staffing plans are tailored to site-specific factors and integrated with security technology and operational processes. This is a regular, exempt, full-time, day-shift position, scheduled Monday through Friday for 40 hours per week. Weekend work is occasionally required. The annual pay range is $161,491.20 to $242,257.60, with geographic location and other factors affecting compensation. Eligible positions include a comprehensive benefits package.

Requirements

Bachelor’s degree in Criminal Justice or a related field, or equivalent experience in lieu of the degree.
Eight years of recent relevant experience.
In-depth knowledge of building security staffing models, post and patrol strategies, security technologies, and integrating security program elements in a clinical environment.
Broad working knowledge of healthcare operations and security requirements for hospitals, clinics, and medical offices.
Extensive knowledge of physical security trends, risks, threats, countermeasures, vulnerabilities, and mitigations, including workplace violence, terrorism, loss prevention, and behavioral challenges.
Expertise in formal or structured security risk assessment methodology and coordinating people, processes, and technology to mitigate risk.
Working knowledge of establishing and delivering key performance indicators for availability and integrity of security devices and equipment.
Written and verbal communication skills, including presentation skills and the ability to explain complex concepts in language accessible to business and clinical audiences.
Ability to establish and maintain customer trust and confidence.
Ability to work under stress in emergencies and handle simultaneous high-pressure demands.
Advanced competency in Microsoft Office Suite and other relevant information management, research, and analysis software.
Ability to build relationships with stakeholders at all levels and understand business imperatives.
Demonstrated ability to balance strategic planning and tactical execution.

Responsibilities

Deliver security solutions, alternatives, and recommendations to affiliates across the protective services line.
Create and adopt relevant policies, provide training, and integrate policy requirements into operations.
Conduct daily shift reviews and incident reporting and inquiries; use analytical results to optimize security staffing, technologies, and processes.
Conduct and support investigations into criminal acts, theft or property loss, assaults, workplace violence, and other disruptions to patient care.
Provide crime-prevention education and awareness tailored to affiliate populations.
Manage access-control technology and protocols, including provisioning, de-provisioning, self-audits, and quality control.
Manage repair and maintenance of technical security equipment to achieve an operational readiness rate above 99%.
Keep Facility Security Plans current, comprehensive, compliant, understood, and operationally useful.
Partner with stakeholders to conduct risk assessments and mitigate identified risks.
Oversee security aspects of new construction and renovations during pre-commissioning, commissioning, and project completion handoffs.
Integrate Protective Services with organizational partners through committees, workgroups, meetings, and information exchanges.
Provide tailored security services and subject-matter expertise to regional and affiliate leaders and sites within the assigned geographic footprint.
Tailor processes and procedures to mitigate risks specific to each entity and provide immediate notifications and recurring analysis-based reports.
Build and lead high-performing security teams, support employee engagement, and provide guidance, training, resources, and performance feedback.
Develop frontline leaders, cultivate future security leaders, establish career paths for affiliate security leads, and support succession planning.
Manage outsourced and contract security partners using performance indicators, goals, and targets.
Develop risk-based staffing plans for all locations in the assigned geographic footprint and co-create them with affiliate site security leads.
Tailor staffing solutions to site-specific factors, keep post and patrol instructions relevant, and blend staffing with security technology and operational processes.