Aging Care Manager 3 - Protective Services

Northampton County•Bethlehem, PA

10h

About The Position

The Aging Care Manager 3 – Protective Services maintains a caseload of vulnerable clients who need protective services or mental health case management. The position conducts investigations and assessments, develops service plans, coordinates and authorizes services, advocates for consumers, and monitors service delivery. The employee follows applicable local plans, state regulations, policies, and protective-services legislation; maintains confidentiality; and participates in program evaluation, training, community presentations, and case-related meetings. The role may require availability for on-call hours and requires a valid driver’s license, an acceptable driving record, and use of a personal vehicle for County business, with mileage reimbursement eligibility.

Requirements

Bachelor’s degree in Social Sciences, Behavioral Sciences, Human Services, or a closely related field, and at least 1.5 years of full-time professional experience in human services, law enforcement including investigative experience, or nursing; alternatively, at least one year of experience as an Aging Care Manager 2.
Possess and maintain a valid, current motor vehicle operator’s license and an acceptable driving record.
Personal vehicle required for County business; mileage reimbursement is available.
Knowledge of casework principles and methods; current social, economic, and health problems and community resources related to older adults; individual and group behavior; program interpretation; community organization; and basic principles and practices of supervision.
Ability to develop plans for vulnerable older adults, work effectively with older adults, establish effective working relationships, express ideas clearly verbally and in writing, and communicate in English for the duties of the position, including reading cursive and printed English.
Availability to cover on-call hours when required.

Nice To Haves

Spanish bilingual ability is preferred but not required.

Responsibilities

Receive and review Reports of Need concerning older persons referred for protective services; approve report categorization or assign an appropriate priority and consult with a supervisor when needed.
Initiate investigations within required time frames and complete standardized electronic investigation, assessment, and service-plan forms.
Inform consumers about reports and protective services, obtain informed consent when required, and use procedures for involuntary intervention when needed.
Make referrals and authorize services, programs, and agencies; coordinate and assess assistance and reassess consumers as required.
Terminate cases when consumers no longer meet the legal definition of an older adult in need of protective services, advise consumers, and make appropriate referrals.
Testify in court proceedings as appropriate; notify alleged perpetrators when substantiated investigations name them and participate in appeal hearings when requested.
Conduct intake assessments and provide care management to assigned consumers; advocate for consumers.
Authorize in-home services provided by Agency subcontractors and contact consumers or providers to confirm services begin as planned.
Review provider invoices to ensure appropriate service delivery and maintain timely entries in electronic case records.
Follow confidentiality requirements and procedures in the Local Plan for Protective Services, state regulations and policy, and protective-services legislation.
Participate in ongoing Aging Program evaluation, attend assigned training and conferences, and maintain certification for Older Adults Protective Service investigation and provision.
Provide or assist with presentations to professional and community groups about protective services for older adults and mandatory reporting of abuse and neglect.
Participate in conferences and meetings to evaluate consumer needs and develop, plan, and offer services.
Maintain professional conduct and confidentiality; be available to cover on-call hours when required.