Office Administrator

Summit Sothebys International Realty • Salt Lake City, UT

7d • Onsite

About The Position

Summit Sotheby's International Realty is seeking a full-time Agent Services Concierge for its Salt Lake City office. The company provides luxury real estate service throughout Utah, emphasizing high-quality service, knowledge, and a positive experience for every client and agent regardless of property location, size, or price point.

The Agent Concierge reports to the Director of Onboarding and Agent Experience, works alongside the managing broker to manage the office space, and collaborates with internal departments—including accounting, transaction management, marketing, and creative services—to support the company's real estate agents. The role includes agent onboarding and training, technology and process instruction, referral management, office events, visitor assistance, and general administrative and office-management duties.

The position is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pay depends on experience and qualifications. The successful candidate is punctual, forward-thinking, organized, adaptable, detail-oriented, and enthusiastic about customer service and supporting a team.

Requirements

• Fantastic communication skills and a passion for customer service.
• A people-oriented approach and motivation to provide high-quality, white-glove customer service.
• Critical-thinking and problem-solving skills, a positive attitude, and ability to adapt to changing needs.
• Attention to detail, efficiency, and ability to multitask.
• Comfort with Apple software, Google Workspace, and the Microsoft Office Suite.
• Professionalism, reliability, punctuality, and ability to work independently as well as collaboratively.

Nice To Haves

• Preferred 2+ years in customer service roles.
• Real estate experience is not required.
• Interest in learning new software systems and teaching others how to use them.

Responsibilities

• Assist the Director of Onboarding and Agent Experience and managing brokers with agent onboarding, offboarding, training, and company initiatives.
• Provide group or one-on-one training on new technologies and processes.
• Manage market referrals.
• Schedule, coordinate, and facilitate office events and parties.
• Collaborate with other Concierges and internal departments to support and serve agents.
• Escort guests to the locked second-floor support center headquarters.
• Perform administrative and office-management duties, including stocking and ordering office supplies, sorting company mail, taking company calls during the designated phone shift, and greeting agents, clients, and staff who enter the office.

Benefits

• 11 paid holidays.
• Two weeks of prorated paid time off for the first two years, with increases afterward.
• Employer-paid health insurance with an HSA option.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with matching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed