AGENT - ROOM NIGHT AUDIT

Pyramid Global Hospitality • Marlborough, MA

10d • $20 - $21 • Onsite

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Front Desk team at Embassy Suites by Hilton Boston Marlborough, a 230-room hotel with event space, a restaurant, and a bar. The role works overnight hours, typically 11 p.m. to 7 a.m., and combines guest service with accurate completion of night-audit and front-desk procedures. The Night Auditor welcomes and assists guests, provides information about the hotel and local area, and helps create memorable experiences through attentive service and guest recovery. The position also handles financial transactions, maintains the house bank, prepares reports, follows audit procedures, and communicates relevant information to the manager on duty. The hotel describes its culture as focused on personal development, people, and supporting associates’ success.

Requirements

• High school diploma or equivalent.
• Ability to work overnight hours.
• High attention to detail.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Welcome guests and provide engaging, attentive customer service.
• Check guests in, confirm proper credit, record and fulfill special requests, and establish accurate guest information.
• Resolve guest problems and provide service recovery.
• Promote and sell special hotel programs.
• Interact professionally with hotel staff and assist other departments with necessary information.
• Know and follow emergency procedures and policies.
• Maintain the house bank.
• Generate, print, and distribute daily and weekly reports.
• Follow night-audit procedures with attention to detail.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• Full benefit plans, including a 401(k) with company match.
• Bonus programs.
• Opportunities for career growth, learning, development, and stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED