Agency Title Clerk - Wake Forest, NC

Dealer Services Network•Wake Forest, NC

2d•Onsite

About The Position

The Agency Title Clerk works at a tag agency in Wake Forest, North Carolina, providing customer service and processing motor vehicle forms and title documents. The role involves researching, verifying, and processing title and registration documents for vehicles, boats, and recreational vehicles, as well as processing handicap permits. The clerk organizes and scans paperwork, maintains inventory control, prepares transactions for the Motor Vehicle Run, and reviews completed or pending transactions, contacting clients when reminders are needed. The position includes frequent interaction with the general public and requires a positive, empathetic, and professional approach to customer inquiries and issues. The employer will train the right candidates. Related experience in loan processing, claims processing, mortgage loan processing, banking, insurance, credit union work, or transaction and paperwork processing is a plus. The position is full-time, with an eight-hour day shift Monday through Friday and alternate Saturdays. Hourly pay is based on experience and knowledge.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Excellent interpersonal skills and the ability to remain calm and courteous under pressure.
Attention to detail and ability to accurately record information.
Basic computer proficiency, including familiarity with relevant software applications.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and work schedules.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Ability to pass a criminal background check.
Ability to commute to the location.

Nice To Haves

Three years of Tag Agency experience (preferred).
Three years of title processing experience (preferred).
Four years of data entry experience (preferred).
Four years of document management experience (preferred).
Related experience such as loan processor, claims processor, mortgage loan processor, bank teller, insurance agent, or credit union clerk.
Knowledge of transaction or paperwork processing.

Responsibilities

Provide direct customer service in person, by telephone, and by email.
Complete motor vehicle forms and title documents.
Keep the office and paperwork organized; scan and file documents.
Stop, start, and return to interrupted tasks as needed.
Maintain inventory control.
Prepare transactions for the Motor Vehicle Run.
Review and correct completed transactions.
Check completed transactions and pending transaction files, and contact clients with reminders.
Research, verify, and process title and registration documents for vehicles, boats, and recreational vehicles.
Process handicap permits.
Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly and politely to customer inquiries and acknowledge and resolve customer issues.