Agency Services Representative

Berkshire Hathaway GUARD Insurance Companies • Wilkes-Barre, PA

1d • Hybrid

About The Position

Berkshire Hathaway GUARD Insurance Companies is seeking an Agency Services Representative to provide day-to-day service and support to agency customers. The representative assists policyholders with billing, coverage questions, policy changes, and other servicing needs, ensuring transactions are handled accurately and efficiently. The role works with customers, agency staff, insurance carriers, and internal teams. It is based out of the Wilkes-Barre home office and follows a hybrid schedule of two remote days and three in-office days.

Requirements

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and ability to learn new systems and insurance-related software.
• Collaborative approach and ability to work independently, exercise good judgment, and handle confidential information professionally.

Nice To Haves

• Previous experience in insurance, customer service, administrative support, or a related field is preferred.

Responsibilities

• Respond to customer questions about billing, payments, coverage, and policy servicing.
• Handle inbound service calls and provide timely, professional assistance to policyholders and prospects.
• Process policy changes, endorsements, certificates of insurance, evidence of insurance, and other service requests.
• Prepare and distribute policy documents, endorsements, and related correspondence.
• Support new business by coordinating referrals and preparing policy documentation and sales paperwork.
• Maintain accurate customer and policy information in the agency management system.
• Review transaction activity to ensure policy updates are processed accurately and completely.
• Work with insurance carriers and internal teams to resolve customer questions and service issues.

Benefits

• Competitive pay
• Generous PTO
• Medical, dental, and vision coverage starting day one
• 401(k)
• Tuition reimbursement
• Longevity bonuses
• Predictable hours with no nights, weekends, or holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED