15508-1 Agency Services Representative- Kalispell, MT

Canon Recruiting Group•Kalispell, MT

5d•Hybrid

About The Position

The Agency Services Representative supports day-to-day agency operations in Kalispell, Montana. The role maintains accurate agency and producer information, supports Write Your Own (WYO) appointments and credentialing, and ensures required documentation is complete and accessible across internal systems. It provides frontline support to agents and agency principals through onboarding and enrollment activities, agency download setup, Agent of Record (AOR) request processing, and responses to inbound calls and inquiries. This is a full-time assignment scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Mountain Standard Time. Mondays are in the office, and the remainder of the week is remote. The posting describes the assignment as contracted beginning 12/7/2026, for 6–12 months, with the possibility of becoming permanent. Pay is $16.35 per hour, paid weekly; actual compensation may vary based on skills, experience, and location. The position requires a high school diploma or equivalent, strong attention to detail, organization, customer service, and communication skills, and proficiency with Microsoft Office. Preferred qualifications include intermediate Excel skills and experience in flood insurance or insurance agency operations. Working conditions may include exposure to loud sounds or distracting noise from office equipment. The role involves computer and technology use and the ability to lift up to 30 pounds. Canon Recruiting describes its workplace as inclusive and diverse and states that it is an equal opportunity employer. Benefits may include health care and 401(k) savings plans.

Requirements

High school diploma or equivalent.
Strong attention to detail and ability to manage high-volume, time-sensitive requests accurately.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to learn and navigate new systems, software, and online portals.
Excellent written and verbal communication skills.
Ability to communicate effectively with multiple stakeholders.
Strong organizational and time-management skills.
Ability to handle confidential information with discretion.
Strong customer service skills and a professional attitude.

Nice To Haves

Intermediate Microsoft Excel skills, including filters, pivot tables, and lookups.
Previous experience working in flood insurance.
Experience supporting insurance agencies, agents, or producer operations.
Familiarity with agency onboarding, credentialing, or documentation processes.

Responsibilities

Maintain accurate, up-to-date agency and producer information across internal systems.
Support WYO appointments, credentialing activities, and agency enrollment processes.
Review, organize, and maintain required documentation for completeness and accessibility.
Assist agents and agency principals with onboarding and enrollment activities.
Set up and manage agency downloads.
Process Agent of Record (AOR) requests accurately and efficiently.
Respond to inbound calls, emails, and inquiries from agents and agency partners.
Collaborate with agents, WYO partners, and Underwriting teams to resolve issues and support operational needs.
Manage high-volume, time-sensitive requests while maintaining accuracy and compliance.
Communicate updates, request statuses, and potential issues to appropriate stakeholders.
Handle confidential information securely and professionally.