SPFHS-2026-37 Agency Services Representative Trainee

NJ Department of Environmental Protection•Lebanon, NJ

4d•Onsite

About The Position

Under the close supervision of a supervisory official in a state department, agency, or institution, the Agency Services Representative Trainee learns to perform front-line and behind-the-scenes customer and support services. These include reviewing, processing, and issuing agency documents and providing customers with information about department and agency programs and services. The position also performs related duties as required. At Round Valley Recreation Area, the trainee provides customer service to the general public and performs clerical duties. Duties may include registering campers, resolving reservation issues, providing phone coverage, handling complaints, collecting fees, selling State Park Passes and merchandise, operating the toll booth, preparing daily fiscal reports, and compiling and submitting revenue and attendance reports. The State Park Office is open seven days a week year-round. This position is performed exclusively on-site.

Requirements

A New Jersey driver's license is required only if operating a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Nice To Haves

Familiarity with Microsoft Suite, including Outlook.
Customer service training and experience.
Ability to effectively manage high volumes of phone and in-person inquiries.
Ability to provide good customer service.

Responsibilities

Provide customer service to the general public.
Perform clerical duties.
Register campers and address reservation issues.
Provide phone coverage and field complaints.
Collect fees and sell State Park Passes and Park Merchandise.
Operate the toll booth.
Prepare daily fiscal reports.
Compile and submit revenue and attendance reports.
Learn to review, process, and issue agency documents and provide information about department and agency programs and services.
Perform other related duties as required.