Financial Services Representative: Trainee

Unum•Portland, ME

5d•$36,000 - $68,000

About The Position

This entry-level position in Unum’s Financial Recovery Unit is a trainee role for at least 12–18 months. During this period, the incumbent develops the skills, knowledge, and behaviors needed to calculate, communicate, and recover basic benefit overpayments on long-term disability (LTD) and short-term disability (STD) claims using multiple systems. The trainee works closely with an experienced resource while managing a limited-complexity claim load, progressively building the ability to handle greater claim volumes and complexity with increased independence. The role is highly goal-oriented and contributes to departmental results, with an expanding scope as proficiency grows. Unum provides employee benefits and service solutions to client-company employees. The company describes its culture as focused on employee growth, inclusion and diversity, performance-based incentives, career advancement, and flexible work environments. Unum has 10,000 employees and helps more than 39 million people worldwide.

Requirements

College degree or equivalent work experience; a college degree is preferred.
Computer literacy and/or working knowledge of claim systems such as BAS and NaviLink.
Strong mathematical ability.
Commitment to customer service, empathy, and high work quality.
Efficient time management and ability to prioritize in changing environments.
Ability to work collaboratively and with positive intent.
Self-motivation in a goal-oriented environment.
Adaptability to change.
Negotiation skills.
Strong analytical skills and attention to detail.
Highly developed written and verbal communication skills, including the ability to manage conflict effectively and professionally.
Meet the position’s standards as defined in the Talent Management framework.

Nice To Haves

College degree.

Responsibilities

Analyze claim files and obtain financial and benefit information from colleagues, customers, and external resources to determine the appropriate course of action.
Communicate with customers, calculate overpayments, and manage a limited-complexity claim caseload across multiple products and system applications within established turnaround times.
Make decisions about whether to pursue overpayments and bind the Company within the FSR-T role’s scope of authority.
Accurately document and code Financial Recovery Unit actions, rationale, and next steps in claim and legacy systems.
Build professional relationships with claimants and employers, provide empathetic customer service, and respond promptly, accurately, and courteously.
Participate in personal development activities and activities supporting Unum Values.
Participate in special projects and other assignments as needed, including administrative duties supporting the team.