Financial Services Representative

World Finance • Columbia North, MO

7d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to meet their financial needs. The role includes daily high-volume outbound calling, in-person customer interactions, and closing loans. The FSR is accountable for keeping accounts current while generating new business, managing a fast-paced workload, handling challenging conversations, and meeting performance goals across sales, collections, tax services, and branch operations. Performance-based bonus opportunities and advancement are available.

World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and reports recognition as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. This is an office-based role with scheduled in-person attendance. Occasional extended hours, weekend work, and local travel to banks or other offsite locations may be required based on business needs.

Compensation is $18–$20 per hour, based on experience and location, plus performance-based bonus opportunities. The company describes its benefits as including major medical, dental, vision, life insurance, long-term disability, free mental health support, a 401(k) with company match, paid holidays, vacation time, and paid volunteer time.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.
• Ability to attend work in person during scheduled hours and, as business needs require, work occasional extended hours or weekends.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to perform regular movement around the office, including occasional walking, standing, bending, and reaching, and occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.
• Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and document activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• May assist with general office upkeep to maintain a professional environment.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Performance-based bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED