Financial Services Representative

World Finance • Garland, TX

9d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares tax returns, and works directly with customers to address their financial needs. The role involves daily outbound calling, including high-volume collection activity, in-person customer meetings, and closing loans. The FSR is accountable for keeping accounts current while generating new business, managing a fast-paced workload, handling challenging conversations, and meeting performance goals across sales, collections, tax services, and branch operations. Compensation is $15–$18 per hour, based on experience and location, plus performance-based bonus opportunities; total earnings may increase with individual and branch performance.

World Finance describes opportunities for growth and advancement, a promote-from-within culture, performance-based earnings, benefits, retirement contributions, paid time off, and paid volunteer time. The company has operated since 1962 and has more than 1,000 branches across 16 states.

This is an office-based role with scheduled in-person attendance. The position may involve occasional extended hours or weekend work, local travel to offsite locations and banks, and general office upkeep. Work includes a combination of stationary tasks and regular movement, occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds), frequent customer and coworker interaction, and computer and document handling. The environment is fast-paced, with shifting priorities and deadlines.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform all required bank runs and transport deposits without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate, consistent data entry.
• Regular in-person attendance during scheduled work hours.
• Ability to perform computer work, handle documents, communicate information effectively, and interact professionally with customers and coworkers in person, by phone, and electronically.
• Ability to perform occasional walking, standing, bending, reaching, and similar activities, and occasional light lifting, pushing, or pulling of office materials generally up to 30 pounds.
• Ability to adapt, collaborate, and multitask in a fast-paced environment with shifting priorities and deadlines.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.
• Availability for occasional extended hours or weekend work based on business needs.
• Ability to travel locally to offsite locations and banks as required for business purposes.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking customers for business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and answer customers’ tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and document activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Maintain a professional office environment, including assisting with general office upkeep as needed.

Benefits

• Major medical insurance, dental insurance, vision insurance, life insurance, and long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays and vacation time.
• Paid volunteer time.
• Performance-based bonus opportunities.
• Growth and advancement opportunities, including a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED