Agency Management Specialist (Remote)

Selective Insurance Company of America•UNAVAILABLE, Connecticut

2d•Remote

About The Position

The Agency Management Specialist serves as a liaison and relationship manager between Selective and its agents, regional underwriting team, and corporate departments. The role assesses agency strengths and weaknesses and helps agents achieve shared goals for profitable growth in business volume and policy count. It ensures agents understand and use Selective’s initiatives, products, policies, procedures, services, and systems. All duties must be performed in compliance with applicable legal and regulatory requirements. This is a remote position requiring travel within an assigned territory. Driving represents approximately 40–50% of the employee’s time. The role works closely with agents and internal teams to support profitable business growth, underwriting quality, agency development, and effective use of company resources.

Requirements

Results oriented, with a proven track record of establishing, prioritizing, and achieving business goals.
Demonstrated superior communication, negotiation, and presentation skills.
High achiever with superior organizational skills; self-motivated, proactive, flexible, and able to work independently from a remote location.
Able to maximize technology to ensure high productivity.
Proficient with Microsoft Word, Excel, PowerPoint, and internal business-related software.
Valid state-issued driver’s license in good standing and ability to drive an automobile.
Five or more years of underwriting, marketing, or field underwriting experience.

Nice To Haves

College degree preferred.
Three years of Agency Management and rating experience preferred.
Two years of Claims and Loss Control inspection experience preferred.

Responsibilities

Develop an agency force that pre-qualifies accounts, rates in-house using CLAS, processes small business through One & Done and/or the Service Center, and recognizes the value of the Agency Management Specialist role in achieving profitable new business and agency goals.
Make consistent underwriting decisions, adhere to company pricing philosophies, and promote ease of doing business with Selective.
Monitor agency results and follow up with agents on growth, profitability, share of wallet, and compliance with company initiatives, procedures, and policies.
Develop professional working relationships with agents, regional underwriting and claims teams, and corporate departments.
Assist in directing BSU technical specialists for regional ITS training of agency personnel.
Maintain continuous two-way communication between agents and the company and encourage agent use of Selective systems, including CLAS, PLUS, and e-Select.
Perform inspections as determined by the Loss Control Guide; recommend risk improvements or corrections of deficiencies, follow up promptly, and document the file.
Stay alert to industry information, new ideas, products, and changes in other carriers’ philosophies that could affect Selective, and advise the company accordingly.
Audit agents’ One & Done books of business and provide quality assurance feedback to agents and the underwriting team.
Meet regularly and frequently with CMS, Loss Control Representatives, Bond Representatives, and Personal Lines Representatives, if applicable, to discuss agency opportunities for greater growth and profit.
Drive an automobile to travel within the assigned territory.