ACCOUNT MANAGEMENT SPECIALIST - REMOTE

Compass Group•REMOTE, NC

2d•$60,000 - $65,000•Remote

About The Position

The Account Management Specialist is an entry-level support role intended to build a foundation for a future Account Manager position within Foodbuy Hospitality. The role has no assigned accounts or direct ownership of member relationships. Instead, it supports a Senior Account Manager, Associate Director, or Director by organizing member initiatives, tracking project progress, preparing customer-facing materials, identifying savings and compliance opportunities, and following through on key business activities. The Specialist helps strengthen execution and communication and supports a consistent, professional member experience. The position works closely with the assigned account-management leader and cross-functional partners, including Finance, Business Analysts, Category Business Management, Culinary Solutions, Customer Support (MET), sourcing support teams, and internal technology partners. The role requires strong organization, communication, attention to detail, accountability, and comfort managing multiple systems and competing priorities. Travel may be required up to 20% for member meetings, business reviews, supplier engagements, and internal team activities.

Requirements

Strong organizational skills and ability to manage multiple priorities, deadlines, projects, and stakeholder needs.
Professional written and verbal communication skills, including the ability to draft clear emails, meeting recaps, agendas, and business updates.
Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint, and willingness to learn CRM, Power BI, MPower, Smartsheet, Copilot, and other platforms.
High attention to detail and commitment to accuracy when maintaining trackers, compiling data, preparing materials, and documenting follow-up items.
Ability to collaborate with Account Managers, Business Analysts, category teams, suppliers, and other internal partners.
Proactive approach, willingness to ask questions and seek clarity, ability to anticipate needs, and ownership of assigned tasks.
Professional presence and sound judgment when supporting member-facing meetings, materials, and communications.
Interest in account management, procurement, hospitality, sourcing, supply chain, or member relationship support.
Ability and willingness to travel up to 20% based on business needs.

Nice To Haves

Experience supporting account management, customer service, sales operations, hospitality, procurement, or business administration functions.
Comfort working with data, dashboards, reports, and project-management tools to support business recommendations and operational follow-through.
Ability to synthesize information from multiple sources and present it clearly, concisely, and actionably.
Strong customer-service orientation and understanding of how internal execution supports external member satisfaction.
Curiosity and desire to grow into a broader member-facing Account Manager role over time.

Responsibilities

Provide flexible entry-level support across members, projects, and priorities as directed by the assigned Senior Account Manager, Associate Director, or Director; the role has no specific account assignments.
Partner with the assigned account-management leader and Foodbuy Hospitality Business Analyst to identify opportunities related to savings, contract compliance, program adoption, supplier engagement, operational efficiency, and value creation.
Use internal tools and reporting platforms to gather information, organize work, analyze trends, and support decision-making.
Maintain project visibility in Smartsheet, CRM, shared trackers, and other approved platforms, documenting timelines, ownership, milestones, and follow-up items.
Prepare agendas, meeting recaps, action-item trackers, and supporting materials for member calls, internal meetings, supplier discussions, and business planning sessions.
Help build Business Review materials for member visits, leadership updates, quarterly business reviews, and other strategic touchpoints by compiling data, project updates, opportunity summaries, and insights.
Coordinate with internal stakeholders to collect information, validate updates, resolve open items, and equip the account-management leader to support member priorities.
Monitor assigned tasks and follow-up items to support timely execution, proactive communication, and progress against member objectives.
Develop working knowledge of Foodbuy Hospitality programs, supplier relationships, category strategies, member needs, and account-management practices.
Provide administrative, analytical, and operational support to help the Account Management team deliver a high-quality and professional member experience.
Travel up to 20% as needed for member-facing meetings, business reviews, supplier engagements, internal planning sessions, and other account-management activities.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and AD
Disability insurance
Retirement plan
Paid Time Off
Paid parental leave
Holiday time off (varies by site/state)
Personal leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws