Account Management Specialist

Hub Group•Saint Louis, MO

About The Position

The Account Management Specialist serves as the primary liaison between the company and customers, meeting customer expectations and coordinating with internal Hub Group departments to resolve customer issues. The role manages assigned customer accounts to provide the best product at the lowest possible cost while maximizing margin, network efficiency, and On-Time Performance (OTP). Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements

Bachelor's degree in business, logistics, supply chain, or management preferred.
Transportation industry experience preferred.
Experience with EDI processes, Web Tender Portals, fax, and other applicable forms of electronic communication preferred.
Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
Highly effective verbal and written communication skills.
Attention to detail, organizational skills, and a customer-focused approach.
Ability to work weekend rotation when scheduled.

Nice To Haves

Bachelor's degree in business, logistics, supply chain, or management.
Transportation industry experience.
Experience with EDI processes, Web Tender Portals, fax, and other applicable forms of electronic communication.

Responsibilities

Develop proactive relationships with assigned customer accounts by resolving issues and concerns promptly and providing innovative solutions.
Determine which accessorial charges can be billed, follow company processes through to completion, minimize disputes, assist with collections, and work with Account Managers on solutions to reduce accessorial charges.
Manage, monitor, and report order acceptance, order maintenance, and accessorial management through email, phone, and Hub Group transportation management systems.
Analyze internal and external account metrics and offer alternative transportation solutions as needed.
Manage assigned customer accounts to provide the best product at the lowest possible cost while maximizing margin, network efficiency, and On-Time Performance (OTP).
Communicate with shipper and consignee contacts about exception notifications and problem resolution.
Work with Operations to manage assets such as container pools, maximizing Hub profitability and reducing customer cost exposure.
Monitor service standards and advise the supervisor of potential problems.
Work with the Manager, Account Management, and the Operations Group to address and resolve single-load concerns promptly.
Work weekend rotation when scheduled.