Account Management Specialist

TAGG Logistics/Hub Group•St. Louis, MO

3d•$40,000

About The Position

The Account Management Specialist serves as the primary liaison between Hub Group and its customers. The role meets customer expectations and works with internal departments to resolve customer issues. The specialist manages assigned accounts to provide effective transportation solutions, control costs, maximize margin and network efficiency, and support on-time performance. The position also manages order acceptance and maintenance, accessorial charges, exception notifications, and customer concerns using email, phone, and Hub Group transportation management systems.

Requirements

A bachelor's degree in business, logistics, supply chain, or management is preferred.
Experience in the transportation industry is preferred.
Experience with EDI processes, web tender portals, fax, and other applicable forms of electronic communication is preferred.
Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
Highly effective verbal and written communication skills.
Attention to detail, organizational skills, and a customer-focused approach.
Ability to work a weekend rotation when scheduled.

Nice To Haves

Bachelor's degree in business, logistics, supply chain, or management.
Experience in the transportation industry.
Experience with EDI processes, web tender portals, fax, and other applicable electronic communication.

Responsibilities

Develop proactive relationships with assigned customer accounts by resolving issues and concerns in a timely manner and providing innovative solutions.
Determine which accessorial charges can be billed, follow company processes through completion, minimize disputes, assist with collections, and work with Account Managers on ways to reduce accessorial charges.
Manage, monitor, and report order acceptance, order maintenance, and accessorial management by email, phone, and Hub Group transportation management systems.
Analyze internal and external account metrics and offer alternative transportation solutions as needed.
Manage assigned customer accounts to provide the best product at the lowest possible cost while maximizing margin, network efficiency, and on-time performance.
Communicate with shipper and consignee contacts regarding exception notifications and problem resolution.
Work with Operations to properly manage assets such as container pools, maximizing Hub Group profitability and reducing customer cost exposure.
Monitor service standards, advise the supervisor of potential problems, and work with the Manager, Account Management and Operations Group to resolve single-load concerns promptly.
Perform other duties, responsibilities, and activities as assigned or changed from time to time.