Agency Management Specialist - Remote in the State of Tennessee
About The Position
The Agency Management Specialist serves as a liaison and relationship manager between Selective and its agents, regional underwriting team, and corporate departments. The role assesses agencies’ strengths and weaknesses and helps agents pursue mutual goals for profitable growth in business volume and policy count. It ensures agents understand and use Selective’s initiatives, products, policies, procedures, and services, while carrying out all duties in compliance with applicable legal and regulatory requirements. The specialist supports agency development, underwriting decisions, agency performance monitoring, communication, training, risk improvement, and quality assurance. The role is remote in Tennessee and requires automobile travel within the assigned territory, which represents approximately 40–50% of the employee’s time.
Requirements
- Results-oriented, with a proven track record of establishing, prioritizing, and achieving business goals.
- Superior communication, negotiation, and presentation skills.
- Strong organizational skills; self-motivated, proactive, flexible, and able to work independently from a remote location.
- Ability to maximize technology to ensure high productivity.
- Proficiency with Microsoft Word, Excel, PowerPoint, and internal business-related software.
- Valid state-issued driver’s license in good standing and ability to drive an automobile.
- Five or more years of underwriting, marketing, or field underwriting experience.
Nice To Haves
- College degree.
- Three years of Agency Management and rating experience.
- Two years of Claims and Loss Control inspection experience.
Responsibilities
- Develop an agency force that pre-qualifies accounts, uses CLAS for in-house rating, processes small business through One & Done and/or the Service Center, and recognizes the value of the Agency Management Specialist in writing profitable new business and achieving agency goals.
- Make consistent underwriting decisions, adhere to company pricing philosophies, and promote ease of doing business with Selective.
- Monitor agency results and follow up with agents regarding growth, profitability, share of wallet, and compliance with company initiatives, procedures, and policies.
- Develop professional working relationships with agents, regional underwriting and claims teams, and corporate departments.
- Assist in directing BSU technical specialists for regional ITS training of agency personnel.
- Maintain continuous, effective two-way communication between agents and the company and encourage agent use of Selective systems, including CLAS, PLUS, and e-Select.
- Perform inspections as determined by the Loss Control Guide; recommend risk improvements or corrections of deficiencies; and promptly follow up and document files accordingly.
- Stay alert to industry information, new ideas, products, or changes in other carriers’ philosophies that could positively or adversely affect Selective, and advise the company.
- Audit agents’ One & Done books of business and provide quality assurance feedback to agents and the underwriting team.
- Meet regularly and frequently with CMS, Loss Control Representatives, Bond Representatives, and Personal Lines Representatives, if applicable, to discuss agency growth and profitability opportunities.
- Drive an automobile to travel within the assigned territory.
Benefits
- Competitive base salary.
- Incentive plan eligibility at all levels.
- Comprehensive health care plans.
- Retirement savings plan with company match.
- Discounted Employee Stock Purchase Program.
- Tuition assistance and reimbursement programs.
- 20 days of paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
