Agency Contract Management Specialist

Farmers Insurance • Phoenix, AZ

1d • Hybrid

About The Position

The Agency Contract Management Specialist processes requests ranging from basic to difficult complexity from internal and external customers across channels. Requests relate to agent contracting, commission schedules, licenses, appointments, product authority, system access, terminations, and acquisitions. The role may focus on inbound calls, transfers, or key/national account requests. It ensures compliance with department and company procedures, standards, and applicable regulations while providing a positive customer experience. The specialist also identifies system defects and recommends and helps implement approved system, process, and other improvements.

This is a hybrid role for employees who live within 50 miles of a Farmers corporate office, with at least three days in the office and up to two days working virtually. Applicants living beyond 50 miles may also be considered. Listed job locations are Caledonia, Michigan; Phoenix, Arizona; and Warwick, Rhode Island.

Requirements

• High school diploma or equivalent.
• 2–3 years of service-related experience.
• Basic proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint.
• Basic keyboarding skills and ability to navigate web-based programs.

Responsibilities

• Prioritize, analyze, clarify, and process customer requests related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations, and acquisitions.
• Understand customer needs and ensure they are met.
• Handle inbound calls, transfers, and/or key or national account requests.
• Ensure compliance with department and company procedures, standards, and applicable regulations.
• Follow up with appropriate people to obtain missing information, resolve problems, and complete requests within service and quality standards.
• Advise customers through the appropriate channel when requests have been completed.
• Update processing systems and other tools to document work activity and customer communications.
• Identify and report system defects.
• Recommend and help implement approved system, process, and other improvements to reduce waste and improve customer experience.
• Support system testing for transactions of basic to difficult complexity as assigned.
• Perform other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications, and location
• Bonus opportunity based on company and individual performance
• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Life insurance
• Paid time off
• Paid parental leave
• Tuition assistance
• Meaningful volunteer projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED