Agency Contract Management Specialist

Farmers Insurance • Phoenix, AZ

2d • Hybrid

About The Position

The Agency Contract Management Specialist processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting, product authority, and appointments. The position may focus on inbound calls, transfers, or key/national account requests, and ensures compliance with department and company procedures, standards, and applicable regulations. It provides a positive customer experience with each interaction, identifies and reports system defects, and recommends and helps implement approved system, process, and other improvements.

This is a hybrid position. Employees who live within 50 miles of a Farmers corporate office work at least three days in the office and may work virtually up to two days per week. Applicants who live more than 50 miles away may also be considered. Job locations listed are Caledonia, Michigan; Phoenix, Arizona; and Warwick, Rhode Island.

Requirements

• High school diploma or equivalent.
• 2–3 years of service-related experience.
• Basic proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint.
• Basic keyboarding skills and ability to navigate web-based programs.

Responsibilities

• Prioritize, analyze, clarify, and process requests related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations, and acquisitions.
• Understand customers’ needs and ensure they are met.
• Regularly handle inbound calls, transfers, and/or key or national account requests.
• Ensure compliance with department and company procedures, standards, and applicable regulations.
• Follow up with appropriate people to gather missing information, resolve problems, and complete requests within department service and quality standards.
• Notify customers through appropriate media when requests have been completed.
• Update processing systems and other tools to reflect work activity and customer communications.
• Identify and report system defects.
• Recommend and help implement approved system, process, and other improvements to reduce waste and improve the customer experience.
• Support system testing for transactions of basic to difficult complexity as assigned.
• Perform other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid Time Off.
• Paid parental leave.
• Tuition assistance.
• Opportunity to participate in volunteer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED