Agency Compliance Manager

Arizona Department of Administration•Phoenix, AZ

23h•$108,000 - $119,000

About The Position

The Agency Compliance Manager provides operational leadership for AHCCCS’s enterprise compliance program, covering governance, policy management, investigations, monitoring, corrective action, training, reporting, audit coordination, and technology-enabled compliance processes. The role supervises assigned staff and advises the Chief Compliance Officer (CCO) by identifying emerging compliance risks, recommending program enhancements, and promoting integrity, accountability, and ethical decision-making across the agency. The manager maintains the Compliance Program Plan and annual work plan; directs compliance policies and controls; oversees reporting channels and the lifecycle of compliance concerns; coordinates risk-based monitoring and audit follow-up; leads compliance education and communications; and establishes program metrics and reporting. The position also serves as the Compliance Office business owner for relevant ServiceNow/GRC workflows. It coordinates monitoring and audit follow-up without replacing independent assurance functions or the operational ownership of remediation. The position is based at 150 North 18th Avenue, Phoenix, Arizona 85007. All AHCCCS employees must reside in Arizona. Travel may be required for State business. Remote work may be available as a management option, but is not an employee entitlement. The position remains open until filled.

Requirements

Bachelor’s degree in compliance, business administration, public administration, health administration, law, accounting, auditing, or a closely related field; relevant professional experience may substitute for education year-for-year.
Five years of progressively responsible experience in compliance, regulatory oversight, audit, investigations, internal controls, risk management, or a related function.
Two years of supervisory or program-lead experience.
Knowledge of effective compliance program principles, including HHS OIG guidance and the seven elements of an effective compliance program.
Knowledge of compliance concern intake, triage, fact-finding, investigation, evidence management, root-cause analysis, referrals, corrective action, and closure validation.
Knowledge of risk-based compliance assessment, monitoring, auditing, control evaluation, external-audit coordination, and findings management.
Knowledge of enterprise compliance governance, committees, federated compliance models, escalation protocols, and defensible decision documentation.
Knowledge of Medicaid, healthcare, managed-care, fee-for-service, federal award, public-sector, privacy, confidentiality, ethics, conflicts-of-interest, and program-integrity compliance concepts.
Knowledge of federal and Arizona regulatory structures and methods for researching, interpreting, documenting, and operationalizing regulatory requirements.
Knowledge of policy, procedure, standard-work, control, exception, acknowledgment, and records-management lifecycles.
Knowledge of adult-learning principles, role-based training, communication planning, and training-effectiveness evaluation.
Knowledge of compliance metrics, trend analysis, program-effectiveness assessment, dashboards, data integrity, continuous improvement, GRC concepts, and ServiceNow-enabled compliance workflows.
Skill in leading compliance, policy, investigation, monitoring, and audit personnel through clear assignments, quality expectations, coaching, and accountability.
Skill in communicating complex regulatory, compliance, and risk matters to executives, governing bodies, and non-technical stakeholders clearly and actionably.
Skill in translating strategy and regulatory obligations into work plans, procedures, controls, training, monitoring, and measurable deliverables.
Skill in managing sensitive concerns objectively, promptly, consistently, and confidentially; preparing executive briefings, findings, recommendations, dashboards, and decision memos; and facilitating cross-divisional work.
Ability to exercise sound judgment within delegated authority and identify matters requiring CCO, executive, cross-divisional, or regulator involvement.
Ability to lead through influence, build cross-functional partnerships, coach compliance professionals, and influence leaders and risk or control owners who do not report to the position.
Ability to ensure investigations, monitoring, and corrective actions are adequately documented and withstand audit or regulatory scrutiny.
Ability to balance prevention, education, monitoring, investigation, remediation, and enforcement; manage competing priorities; and foster accountability, transparency, and continuous improvement.
Ability to maintain trust, neutrality, discretion, accessibility, and professional independence.
Successfully pass a fingerprint background check, prior employment verifications, and reference checks; employment is contingent on completing these requirements and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
All AHCCCS employees must reside within Arizona.

Nice To Haves

Experience leading or contributing to an enterprise compliance program in healthcare, Medicaid, government, or another highly regulated environment.
Experience supervising or leading compliance professionals and partnering with senior or executive leadership.
Experience with compliance monitoring, investigations, corrective action, policy governance, or regulatory/audit coordination.
Relevant professional certification such as CHC, CCEP, CIA, CFE, CHPC, or a comparable credential.

Responsibilities

Lead enterprise compliance program operations, work planning, and staff management; maintain the Compliance Program Plan and annual work plan; translate CCO and Compliance Committee direction into measurable priorities and deliverables.
Oversee staff workloads, work quality, delegation, coaching, performance evaluation, resource needs, and escalation of material risks or barriers to the CCO.
Direct development, review, maintenance, publication, and implementation of the Code of Conduct, compliance policies, procedures, standard work, and related controls.
Coordinate regulatory research and interpretation with the Office of General Counsel, program leadership, and subject-matter experts; oversee policy lifecycle documentation, approvals, acknowledgments, exceptions, and implementation follow-up.
Oversee accessible and confidential compliance reporting channels and the full concern lifecycle, including intake, triage, investigation or review, documentation, disposition recommendations, corrective action, follow-up, and closure.
Establish escalation, decision-routing, and status-reporting protocols; maintain defensible case records; coordinate referrals; and promptly elevate high-risk, sensitive, legally significant, executive-level, or reputational matters to the CCO.
Partner with business owners to identify, assess, prioritize, and mitigate enterprise compliance risks; monitor mitigation progress and effectiveness; and coordinate periodic compliance risk assessment inputs.
Develop and oversee risk-based monitoring and review activities; evaluate controls and remediation effectiveness; identify trends and systemic weaknesses; and elevate material risks or unresolved issues to the CCO.
Support external audits and regulatory reviews as assigned; coordinate Compliance Office responses and evidence; monitor findings and recommendations; and track corrective actions through validated closure.
Direct the annual compliance training and education plan; identify training needs; oversee general, targeted, role-based, onboarding, and remedial training; coordinate communications and awareness initiatives; evaluate completion and effectiveness; and support Compliance Committee and divisional liaison engagement.
Establish program measures and service expectations; monitor compliance data and trends; prepare reports for the CCO, Compliance Committee, and executive leadership; conduct or coordinate program-effectiveness assessments; and recommend improvements.
Serve as Compliance Office business owner for relevant ServiceNow/GRC workflows, requirements, data quality, dashboards, access controls, and adoption.
Support compliance oversight activities involving contractors, vendors, delegated entities, and other third parties as assigned.
Complete required driver training if driving on State business, when applicable.

Benefits

10 paid holidays per year.
Paid vacation and sick leave (13 and 12 days per year, respectively), earned beginning on the first day of employment and prorated for part-time employees.
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child.
Bereavement, civic duty, and military leave.
Lifetime pension benefits through the Arizona State Retirement System, subject to plan provisions.
Medical, dental, life, and disability insurance.
Eligibility to participate in the Public Service Loan Forgiveness Program, subject to qualifications.
RideShare and public transit subsidy.
Learning and career development opportunities.
Option for a full-time or part-time remote work schedule, subject to management approval and discretion.
Voluntary deferred retirement compensation program with tax-deferred investments through payroll deductions.