Aftersales Manager (Service & Parts) SE or Atlanta based

Polaris Inc.•Atlanta, GA

34d•Hybrid

About The Position

As an Aftersales Manager, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Southeast US (GA, TN, KY, AL, SC, FL). Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Requirements

Bachelor’s Degree preferred.
3+ years of experience in powersports, marine, or automotive dealer service operations.
Strong knowledge of dealership operations and financial systems.
Comfortable leading training sessions and classroom-style instruction.
Proficiency in Microsoft Office applications.
Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
Ability to drive to a major airport for travel as needed.

Nice To Haves

Analytical Thinking: You thrive on data-driven decision-making, using insights to identify and solve problems effectively.
Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.
Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction.

Responsibilities

Consult with Polaris dealerships to improve their overall Customer Experience, Service and Parts processes, and profitability of their ORV Fixed Operations business.
Utilize data and insights from dealer discussions, customer feedback platforms and other resources to identify and implement areas of opportunity.
Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
Establish and promote best practices to improve the completion rates of safety and service bulletins.
Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network.
Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
Partner with dealerships to set measurable goals and strategic plans for success.