VP, Account Management - Atlanta Based

TDS Global Solutions•Atlanta, GA

About The Position

The VP, Account Management is a highly visible individual-contributor role with full commercial ownership of an established $15M–$20M portfolio. The role focuses on strengthening executive relationships, identifying whitespace and new revenue opportunities, expanding services across business units and geographies, and maximizing account profitability. The successful candidate will bring a proactive hunting mentality and experience selling complex, technology-enabled solutions in the outsourced contact center and Digital Customer Experience (DCX) industry. Experience managing enterprise relationships in high-tech, retail, and financial services is particularly valuable. The position involves strategic account growth and relationship development for a global digital customer experience and technology consulting service provider. The account manager will partner with clients and internal teams to deliver customer experience, digital transformation, AI, automation, and other technology-enabled solutions that improve engagement, optimize operations, and reduce costs.

Requirements

At least 5 years of experience, with solid relationship management or account management experience selling digital customer experience solutions in the outsourced contact center space.
Ability to analyze market trends and monitor competitor activities, providing input to refine sales and marketing strategies.
Ability to understand and position technology-driven solutions that reduce costs and improve customer experience.
Strategic account planning and execution skills.
Knowledge of accounting, budget planning, financial forecasting, and financial modeling.
Experience operating at the executive level and demonstrating strong client relationships, client engagement, and responsiveness to stakeholder needs.
Proven track record of facilitating organizational change and development in a rapidly growing organization.
Energetic, flexible, collaborative, and proactive approach.
Strong judgment and creative problem-solving skills, including negotiation and conflict resolution.

Nice To Haves

Experience managing enterprise relationships in high-tech, retail, and financial services industries.

Responsibilities

Drive organic revenue growth by identifying whitespace opportunities, entering new buying centers, engaging additional stakeholders, and introducing service lines within existing customer organizations.
Develop and execute strategic account plans, including growth opportunities, executive relationship maps, revenue targets, and strategies to expand market share.
Build and maintain relationships with senior executives and C-suite decision-makers, positioning the organization as a trusted strategic partner.
Lead the full sales cycle for account expansion, from identifying opportunities and developing solutions to creating proposals, pricing, negotiating contracts, and closing deals.
Position and sell outsourced customer experience, digital transformation, AI, automation, and technology-enabled solutions.
Collaborate with operations, delivery, solution engineering, and other cross-functional teams to support service excellence, address client challenges, and identify growth opportunities.
Manage account-level financial performance, including revenue forecasts, profitability, margins, contract performance, and risk mitigation.
Establish account governance practices, including executive business reviews, stakeholder engagement, pipeline management, and accurate sales and opportunity reporting.
Contribute to go-to-market strategies using industry expertise, competitive intelligence, market trends, and customer insights.
Identify opportunities to introduce innovative solutions, expand delivery capabilities, and deepen relationships across business units and geographies.
Partner with internal leadership to address commercial challenges, negotiate complex agreements, support long-term account retention, and grow revenue.