VP Property Management

ORNL Federal Credit Union•Oak Ridge, TN

About The Position

The Vice President of Property Management provides strategic and operational leadership for the Credit Union’s portfolio of owned and leased properties, including branches, administrative offices, operations centers, undeveloped property, and other real estate assets. The role ensures properties are safe, secure, well-maintained, cost-effective, compliant, and aligned with operational needs, brand standards, and member experience expectations. The VP oversees property operations, facilities maintenance, space utilization, real estate administration, third-party service providers, vendor contracts, lease agreements, property-related budgets, and landlord and tenant relationships. The VP is the primary organizational leader during property-related emergencies and works with executive management and internal departments to support business continuity and long-term property strategy. The position leads property portfolio management, facilities operations and maintenance, vendor and contract management, lease administration, space planning, and financial management and reporting. It develops property standards, maintains property records, manages inspections and maintenance, coordinates property transactions and location changes, oversees vendor performance and lease obligations, and identifies opportunities to improve portfolio performance and cost-effectiveness. The role also selects, develops, coaches, and evaluates assigned employees.

Requirements

Seven or more years of progressively responsible experience in commercial property management, corporate real estate, facilities management, lease administration, or a related field.
Three or more years of experience leading employees, vendors, contractors, or complex property-management activities.
Experience overseeing third-party contracts, lease agreements, operating budgets, facilities maintenance, and vendor performance.
Bachelor’s degree in business administration, property management, facilities management, real estate, finance, or a related field; a combination of relevant education and significant professional experience may be considered in lieu of a degree.
Strong knowledge of commercial property operations, lease administration, contract management, vendor oversight, preventative maintenance, and property planning.
Ability to interpret and administer leases, service agreements, vendor contracts, proposals, and related property documentation.
Strong financial acumen, including experience developing budgets, reviewing operating expenses, evaluating proposals, and analyzing property costs.
Ability to negotiate effectively and maintain productive relationships with landlords, tenants, vendors, contractors, brokers, consultants, and governmental agencies.
Working knowledge of building systems, life-safety requirements, regulatory standards, and property risk-management practices.
Strong leadership, project-management, decision-making, and problem-solving capabilities.
Ability to manage multiple properties, vendors, deadlines, and competing priorities.
Ability to communicate complex property risks, financial considerations, and strategic recommendations effectively to executive leadership.

Nice To Haves

Experience managing a multi-location portfolio of owned and leased commercial properties.
Experience within a financial institution or another highly regulated environment.
Certified Property Manager, Certified Facility Manager, Facilities Management Professional, Real Property Administrator, or comparable professional designation.

Responsibilities

Oversee all Credit Union-owned and leased properties, including branches, administrative offices, operations centers, undeveloped property, and other real estate assets.
Develop and implement portfolio-wide property management standards supporting safety, regulatory compliance, operational continuity, brand consistency, and positive member and employee experiences.
Conduct or coordinate routine property inspections and condition assessments, and maintain accurate property records.
Identify opportunities to improve the use, performance, value, and cost-effectiveness of the real estate portfolio.
Support evaluation, acquisition, leasing, occupancy, disposition, relocation, opening, and closure of properties in coordination with executive management and relevant partners.
Lead daily facilities operations and oversee preventative and corrective maintenance for building systems and critical infrastructure.
Participate in emergency exercises and incorporate lessons learned into property plans.
Select, develop, coach, and evaluate assigned employees; establish performance expectations; promote cross-training and succession planning; and allocate resources effectively.
Ensure work requests are prioritized, assigned, tracked, documented, and completed within established service expectations.
Oversee the facilities work-order system, maintenance schedules, property records, supply inventories, furniture and equipment needs, fleet-related responsibilities, signage, and support for organizational events.
Ensure facilities are clean, professional, safe, and secure in accordance with Credit Union standards.
Oversee third-party property contracts, including vendor selection, competitive bidding, negotiation, implementation, renewal, and termination in partnership with relevant stakeholders.
Establish vendor service-level expectations and monitor performance, responsiveness, quality, insurance coverage, licensing, compliance, and contractual adherence.
Maintain a centralized contract-management process and address vendor performance concerns, implementing corrective action when appropriate.
Oversee property-related lease agreements where the Credit Union is tenant or landlord, including monitoring terms, renewal options, expiration dates, notice periods, rent adjustments, expenses, maintenance responsibilities, and other obligations.
Coordinate lease negotiations, amendments, extensions, renewals, and terminations with appropriate internal and external parties.
Ensure lease obligations are documented, communicated, budgeted, and fulfilled on time.
Evaluate leasing alternatives and recommend options based on financial impact, operational requirements, market considerations, property condition, and long-term needs.
Oversee space use and allocation, partnering with organizational leaders to assess occupancy needs, departmental requirements, furniture and equipment placement, property capacity, and utilization improvements.
Coordinate property-related activities for branch openings, closures, and relocations, partnering with internal leaders and external professionals responsible for construction or renovation work.
Develop recommendations regarding future property needs, lease-versus-own considerations, location performance, operational requirements, and long-term portfolio strategy.
Develop and manage annual operating budgets for property management and facilities.
Review invoices, proposals, contracts, utility expenses, lease payments, common-area maintenance charges, and other property expenditures for accuracy and compliance with approved terms.
Identify opportunities to reduce operating costs, improve energy efficiency, strengthen vendor performance, and extend the useful life of Credit Union assets.
Prepare reports and recommendations on portfolio performance, maintenance needs, lease obligations, vendor relationships, property risks, and anticipated expenditures.
Perform other job-related duties as assigned.