VP, Account Management - Atlanta Based

TDS Global Solutions•Atlanta, GA

5d•Remote

About The Position

The VP, Account Management is a highly visible individual-contributor role responsible for commercial ownership and strategic growth of an established $15M–$20M client portfolio. The role focuses on strengthening executive relationships, finding new revenue opportunities, expanding services across business units and geographies, and maximizing account profitability. The successful candidate will bring a proactive hunting mentality and experience selling complex, technology-enabled solutions in the outsourced contact center and Digital Customer Experience (DCX) industry. Experience with enterprise clients in high-tech, retail, and financial services is particularly valuable. The position involves developing strategic account plans, leading the full sales cycle for account expansions, positioning a broad portfolio of outsourced customer experience and digital transformation services, and collaborating with delivery and other internal teams to ensure service excellence. The role also manages account financial performance, governance, forecasting, and risk, while contributing market and customer insights to go-to-market strategy. Work from home is listed as a benefit.

Requirements

At least 5 years of experience, with solid relationship management or account management experience selling digital customer experience solutions in the outsourced contact center space.
Ability to analyze market trends and track competitor activities, providing input to refine sales and marketing strategies.
Ability to understand and position technology-driven solutions to reduce costs and improve customer experience.
Strategic account planning and execution skills.
Knowledge of accounting, budget planning, financial forecasting, and financial modeling.
Experience operating at the executive level, with strong client relationships and engagement skills and the ability to respond empathetically to stakeholder needs.
Track record of facilitating organizational change and development in a rapidly growing organization.
Energetic, flexible, collaborative, and proactive approach; excellent judgment and creative problem-solving skills, including negotiation and conflict resolution.

Nice To Haves

Experience managing enterprise relationships in high-tech, retail, and financial services industries.

Responsibilities

Drive organic revenue growth by identifying whitespace opportunities, engaging additional stakeholders, entering new buying centers, and introducing new service lines within existing accounts.
Develop and execute strategic account plans, including growth opportunities, executive relationship maps, revenue targets, and actionable strategies to expand market share.
Build relationships with senior executives and C-suite decision-makers and position the organization as a strategic partner.
Lead the full sales cycle for account expansion opportunities, including opportunity identification, solution development, proposal creation, pricing, contract negotiation, and deal closure.
Position and sell outsourced customer experience, digital transformation, AI, automation, and technology-enabled solutions.
Collaborate with operations, delivery, solution engineering, and other cross-functional teams to support service excellence, resolve client challenges, and identify growth opportunities.
Manage account financial performance, including revenue forecasting, profitability, margins, contract performance, and risk mitigation.
Establish account governance practices, including executive business reviews, stakeholder engagement strategies, pipeline management, and sales activity and opportunity reporting.
Contribute industry expertise, competitive intelligence, market trends, and customer insights to go-to-market strategies and the organization’s value proposition.
Identify opportunities to introduce innovative solutions, expand delivery capabilities, and deepen relationships across business units and geographies.
Partner with internal leadership to address commercial challenges, negotiate complex agreements, support long-term account retention, and drive incremental revenue growth.