VP, Program Management

ConnectiveRx•Pittsburgh, PA

2d•$180,000 - $281,800

About The Position

The Vice President, Program Management is a senior executive accountable for the health, performance, and strategic direction of assigned ConnectiveRx client portfolios. The role spans client relationships, operational performance, financial stewardship, talent, and execution, translating Program Management strategy into measurable business and client outcomes through consistent governance, proactive risk management, financial discipline, and appropriate leadership engagement. The Vice President establishes accountability for portfolio performance and advances consistency, scalability, and operational discipline across Program Management. The role identifies systemic risks and recurring challenges, promotes standardization and continuous improvement, strengthens leadership capability, and ensures effective practices are adopted across teams. As the senior Program Management executive for assigned clients, the Vice President maintains key client executive relationships and serves as a senior escalation point for significant client, operational, financial, organizational, and delivery matters. The position partners with Operations, Product, Technology, Analytics, Finance, Quality, Compliance, Legal, Business Development, and other enterprise leaders to resolve cross-functional challenges and improve client and business outcomes. Although primarily focused on strategic leadership and portfolio oversight, the Vice President directly engages in critical client, operational, or organizational matters when executive leadership is required. The role requires a bachelor's degree in a related field or equivalent relevant professional experience, along with at least 12 years of progressive client-facing program management, account management, operations, or related healthcare leadership experience and at least 7 years of formal people management experience. An MBA or other advanced degree and relevant certifications are preferred. Up to 30% periodic travel may be required. The posted salary range is USD $180,000 to $281,800 per year, with bonus or commission opportunities. ConnectiveRx offers medical, dental, vision, life, and disability insurance; a 401(k) plan with employer contributions where applicable; flexible PTO for exempt employees; eight standard company holidays; and three floating holidays.

Requirements

Bachelor's degree in Business, Healthcare Administration, Management, Marketing, Communications, Management Information Systems, or a related field, or equivalent relevant professional experience.
12+ years of progressive client-facing program management, account management, operations, or related healthcare leadership experience.
7+ years of formal people management experience, including leading leaders of managers and leading through multiple management levels.
Demonstrated experience leading multiple complex client portfolios, executive client relationships and escalations, organizational change and process standardization, and portfolio financial management.
Advanced knowledge of pharmaceutical patient services and specialty reimbursement operations, including benefit verification, prior authorization, affordability/copay, buy-and-bill, HUB services, and related patient-support models.
Strong knowledge of portfolio management, client strategy, organizational leadership, operating models, governance, risk management, financial management, and organizational design.
Strong understanding of contractual commitments, KPIs, SLAs, scope management, quality, compliance, and operational controls.
Understanding of cross-functional dependencies among Operations, Product, Technology, Analytics, Finance, Quality, Compliance, Legal, and Business Development in delivering client solutions.
Executive leadership, communication, presentation, and influence across organizational levels and boundaries.
Strategic portfolio, organizational, and change management, including process standardization.
Executive client relationship, risk, and escalation management, and financial and commercial acumen.
Talent assessment, leadership development, succession planning, and data-driven decision-making.
Up to 30% periodic travel to client locations, ConnectiveRx offices, new business development opportunities, conferences, and other business meetings, based on business need.
Compliance with company and client policies, ethics, applicable laws and regulations, and information security and compliance requirements including SOC 1, SOC 2, PCI, and HIPAA.

Nice To Haves

MBA or other advanced degree.
Relevant project, program, operational, or leadership certification.
Significant leadership experience within pharmaceutical patient services, specialty pharmacy, specialty reimbursement, affordability/copay, HUB services, or a related healthcare environment.

Responsibilities

Own executive-level relationship health across assigned client portfolios and ensure strategic and high-risk accounts receive appropriate executive engagement, governance, and relationship management.
Hold Senior Directors accountable for proactive client relationship and escalation management, including early issue identification, timely communication, clear ownership, and resolution.
Require structured assessment and recovery plans for material escalations, monitor them through closure, and validate that corrective actions are sustained.
Coach Senior Directors on complex executive client matters, service recovery, expectation management, contractual or delivery concerns, and decisions affecting long-term client relationships.
Serve as executive sponsor and senior escalation leader for strategic, complex, or at-risk client relationships, engaging client executives when executive intervention is needed.
Own Program Management's contribution to client retention, renewals, and expansion; partner with Business Development and other leaders on account strategies, risks, opportunities, RFPs, and renewals.
Represent Program Management in executive client governance and strategic meetings when portfolio significance, risk, growth opportunity, or decision needs warrant VP-level participation; ensure resulting commitments are owned and executed.
Validate significant client commitments against operational capacity, contractual obligations, organizational priorities, and responsible business practices; escalate or prevent commitments that cannot be responsibly delivered.
Own assigned portfolio performance, including client KPIs and SLAs, contractual commitments, governance, implementation and launch readiness, delivery, financial results, and escalation resolution.
Set portfolio performance expectations and review results with Senior Directors, requiring corrective action when performance falls below expectations.
Align leadership capacity, resources, and executive attention with account complexity, strategic importance, financial impact, client needs, and business risk; address resource and organizational gaps that threaten delivery.
Establish and maintain portfolio risk-management processes that identify risks early, assign ownership, and require documented mitigation, recovery, and escalation plans.
Maintain effective account strategies, governance structures, executive relationships, and proactive client engagement plans to improve client health, manage risk, and identify growth opportunities.
Identify recurring portfolio issues and trends, escalate systemic risks, and partner with functional leaders to address underlying process, technology, resource, product, or organizational causes.
Lead, coach, and develop Senior Directors responsible for client portfolios, business segments, or functional areas; establish expectations, accountability, and decision rights.
Build leadership capability, organizational depth, and succession readiness; evaluate structure, capacity, account assignments, spans of control, and talent deployment, and recommend changes to the SVP.
Identify capability and knowledge gaps and implement development, succession, cross-training, and knowledge-transfer strategies; address performance concerns consistently and in accordance with company practices.
Own implementation and sustained adoption of Program Management operating standards across assigned portfolios; hold Senior Directors accountable for SOPs, governance, client-management practices, escalation protocols, documentation, reporting, and operating rhythms.
Measure adherence to standards, identify performance or compliance gaps, assign remediation owners, and monitor corrective actions through resolution.
Identify execution variation and determine where standardization, process simplification, automation, training, or clearer accountability can improve consistency and scalability.
Lead corrective and continuous-improvement efforts for Program Management-owned processes, defining outcomes, owners, implementation plans, and measures of effectiveness.
Identify effective account or team practices and recommend broader adoption; present proposed standards, process changes, or operating-model improvements to the SVP for approval and drive approved implementation.
Own Program Management's role in resolving systemic cross-functional execution issues, partnering with functional leaders to determine root causes, clarify ownership, implement corrective actions, and prevent recurrence.
Drive adoption of approved tools, technology, reporting, processes, and operating models across assigned portfolios; hold leaders accountable and escalate significant adoption barriers.
Use portfolio operating and performance data to identify recurring issues and opportunities and implement actions that improve quality, productivity, visibility, client experience, and scalability.
Partner with Finance, Operations, and Business Development to identify and address revenue leakage, billing issues, staffing inefficiencies, unfavorable scope expansion, and other financial risks.
Support pricing, investment, renewal, and commercial decisions by balancing client value, delivery requirements, organizational capacity, and financial sustainability; identify and escalate material financial risks, trends, and opportunities.
Translate SVP and executive leadership priorities into Program Management objectives, measures, accountability, and execution plans aligned with ConnectiveRx objectives.
Sponsor cross-functional initiatives that improve client experience, operational performance, quality, efficiency, and scalability.
Provide consolidated executive visibility into portfolio health, material risks, financial trends, talent requirements, and decisions requiring executive intervention.
Represent Program Management in enterprise planning, governance, financial, operational, transformation, and strategic forums as assigned.
Champion client ownership, proactive leadership, operational excellence, data-informed decision-making, and continuous improvement; engage directly in critical situations requiring executive leadership.
Perform other duties as assigned.
Adhere to ConnectiveRx policies, procedures, and training consistent with Information Security and Compliance Programs, including SOC 1, SOC 2, PCI, and HIPAA requirements, and comply with company and client policies, ethics, and applicable laws and regulations.

Benefits

Bonus or commission opportunities.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) plan, with employer contributions where applicable.
Flexible paid time off for exempt employees, covering sick days, personal days, and vacations.
Eight standard company holidays annually.
Three floating holidays annually. The company may modify benefit and time-off policies in accordance with applicable laws and regulations.