OM AI Program Management Lead VP

Citi • Tampa, FL

2d • $103,920 - $155,880

About The Position

The Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group. The role bridges day-to-day POD supervision with broader engagement-level management, serving as the primary point of escalation for program execution and senior stakeholder contact. The Program Manager is responsible for defining, establishing governance for, and implementing critical AI PDLC initiatives, while driving accountability and engagement and ensuring Pods execute within the program’s strategic framework. Regular interaction with MD-level stakeholders is expected.

The role establishes governance aligned to the PM Taxonomy, coordinates POD meetings and tracks actions, maintains alignment with the approved engagement strategy, defines program objectives, and develops delivery structures and controls. It provides executive reporting, dashboards, escalation management, risk and issue oversight, and active leadership of program stakeholders, teams, and resourcing. The position also uses enterprise program management tools to plan work, track milestones and dependencies, monitor delivery, maintain accurate records, and report progress and risks to senior stakeholders.

The role requires 5–8 years managing complex projects or programs using a structured methodology, including independently leading medium-to-high-risk programs within broader initiatives with line-of-business-wide scope. A PMP or PRINCE2 certification is required, or must be obtained within one year. The position is full-time and based in Tampa, Florida. The stated salary range is $103,920–$155,880, with potentially eligible incentive and retention awards.

Requirements

• 5–8 years managing complex projects or programs using a structured methodology.
• Ability to independently lead complex, medium-to-high-risk programs within broader initiatives, with line-of-business-wide scope.
• Ability to guide, influence, and direct individuals through matrix management to achieve common goals.
• Ability to solve complex problems and turn incomplete or conflicting inputs into tactical action plans.
• Strong team leadership and mobilization skills, and ability to act as a change catalyst.
• PMP or PRINCE2 certification, or ability to obtain certification within one year.
• Experience with MS Project, Word, Excel, and PowerPoint.
• Ability to use enterprise program management tools to plan work, track milestones, manage dependencies, monitor delivery, and maintain accurate project records.
• Regular interaction with MD-level stakeholders is expected.

Nice To Haves

• Experience managing AI/ML or digital transformation programs within financial services.
• Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures.
• Background working with Operating Committees and executive governance bodies.
• Proficiency in Agile, SAFe, or hybrid delivery methodologies.
• Experience with Citi PM tools: Jira, Confluence, SharePoint, and MS Project.

Responsibilities

• Establish and adapt governance aligned to the PM Taxonomy and evolving requirements.
• Coordinate all POD meetings, including cadence, agendas, takeaways, and action tracking.
• Maintain alignment to the approved engagement strategy.
• Define program objectives and develop structures and controls for successful delivery.
• Publish RAG status to Executive Sponsors and the Operating Committee, and manage escalations.
• Develop executive-level progress dashboards based on plans and risk analysis.
• Set direction and drive delivery pace through clear, effective communication.
• Capture and document lessons learned and share best practices across the team.
• Maintain a consolidated RAID log and ensure timely escalation and mitigation.
• Challenge status reports to highlight risks and ensure accuracy.
• Proactively identify opportunities to manage risk through streamlining.
• Conduct active risk management with complete impact assessments.
• Build relationships with MD-level and senior program stakeholders.
• Manage, mentor, and coach team members; identify high performers.
• Manage the program resourcing strategy and escalate resourcing needs to senior leadership when needed.
• Drive accountability and engagement, holding oneself and the team to deliverables.
• Use enterprise program management tools to plan work, track milestones and dependencies, and monitor delivery across complex initiatives.
• Maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items.
• Use tracking data to produce clear senior-stakeholder reports and identify delays or risks requiring escalation.
• Lead complex programs within broader initiatives and guide, influence, and direct individuals through matrix management.
• Turn incomplete or conflicting inputs into tactical action plans and mobilize teams to deliver.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation time and unplanned sick leave.
• Paid holidays.
• Potential eligibility for discretionary and formulaic incentive and retention awards; availability may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed