VP, Program Management

ConnectiveRx • Hanover Township, NJ

3d • $180,000 - $281,800

About The Position

The Vice President, Program Management is a senior executive accountable for the health, performance, and strategic direction of assigned ConnectiveRx client portfolios. The role oversees client relationships, operational performance, financial stewardship, talent, and execution, translating Program Management strategy into disciplined execution and measurable business and client outcomes. The Vice President establishes accountability, promotes consistent and scalable operating practices, identifies systemic risks, and serves as the senior escalation leader for significant client, operational, financial, organizational, and delivery matters.

The role leads and develops Senior Directors, maintains executive relationships with strategic clients, and drives portfolio governance, client retention, renewals, and expansion in partnership with Business Development and other functions. It works across Operations, Product, Technology, Analytics, Finance, Quality, Compliance, Legal, and other enterprise teams to address cross-functional issues and improve client and business outcomes. The Vice President primarily provides strategic leadership and portfolio oversight, while engaging directly when executive leadership is needed. The position may require up to 30% periodic travel to client locations, ConnectiveRx offices, business-development opportunities, conferences, and other business meetings.

The role requires compliance with ConnectiveRx policies, procedures, and training, including applicable Information Security and Compliance Program requirements such as SOC 1, SOC 2, PCI, and HIPAA, as well as company and client policies, business rules, ethics, and applicable laws and regulations.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Management, Marketing, Communications, Management Information Systems, or a related field, or equivalent relevant professional experience.
• 12+ years of progressive client-facing program management, account management, operations, or related healthcare leadership experience.
• 7+ years of formal people-management experience, including leading leaders of managers and leading through multiple levels of management.
• Demonstrated experience leading multiple complex client portfolios, executive client relationships and escalations, organizational change and process standardization, and portfolio financial management.
• Advanced knowledge of pharmaceutical patient services and specialty reimbursement operations, including benefit verification, prior authorization, affordability/copay, buy-and-bill, HUB services, and related patient-support models.
• Strong knowledge of portfolio management, client strategy, organizational leadership, operating models, governance, risk management, financial management, and organizational design.
• Strong understanding of contractual commitments, KPIs, SLAs, scope management, quality, compliance, and operational controls.
• Understanding of cross-functional dependencies among Operations, Product, Technology, Analytics, Finance, Quality, Compliance, Legal, and Business Development in delivering client solutions.
• Executive leadership, communication, presentation, and influence across multiple levels and organizational boundaries.
• Strategic portfolio, organizational, and change management, including process standardization.
• Executive client relationship, risk, and escalation management; financial and commercial acumen.
• Talent assessment, leadership development, and succession planning; data-driven decision-making.
• Adherence to company and client policies, compliance requirements, and applicable laws and regulations.

Nice To Haves

• MBA or other advanced degree.
• Relevant project, program, operational, or leadership certification.
• Significant leadership experience within pharmaceutical patient services, specialty pharmacy, specialty reimbursement, affordability/copay, HUB services, or a related healthcare environment.

Responsibilities

• Own executive-level relationship health across assigned client portfolios and ensure strategic or high-risk accounts receive appropriate executive engagement and governance.
• Hold Senior Directors accountable for proactive client relationship management, early identification of concerns, timely communication, clear ownership, and issue resolution.
• Require and monitor structured recovery plans for material client escalations, including impact, root cause, corrective and preventive actions, owners, dates, communications, and measurable resolution criteria.
• Coach Senior Directors on complex executive client matters, service recovery, expectation management, contractual or delivery concerns, and decisions affecting long-term client relationships.
• Serve as executive sponsor and senior escalation leader for strategic, complex, or at-risk client relationships, engaging client executives when executive intervention is required.
• Own Program Management’s contribution to client retention, renewals, and expansion; partner on account strategies, risks, opportunities, RFPs, and renewal efforts.
• Represent Program Management in executive client governance and strategic meetings when warranted, and ensure decisions and commitments are carried through execution.
• Validate significant client commitments against operational capacity, contractual obligations, organizational priorities, scope, service levels, timelines, financial assumptions, and delivery expectations.
• Prevent or escalate commitments that cannot be responsibly delivered, obtaining alignment with appropriate functional leaders before making material commitments.
• Own assigned portfolio performance, including KPIs, SLAs, contractual commitments, governance, implementation and launch readiness, delivery, financial results, and escalation resolution.
• Set performance expectations, review results with Senior Directors, and require corrective action when performance falls below expectations.
• Align leadership capacity, resources, and executive attention with account complexity, strategic importance, financial impact, client needs, and business risk; address gaps threatening delivery.
• Establish and maintain portfolio risk-management processes that identify emerging risks, assign ownership, and require documented mitigation, recovery, and escalation plans.
• Maintain account strategies, governance structures, executive relationships, and proactive engagement plans to strengthen client health, manage risk, and identify improvement or growth opportunities.
• Identify portfolio-wide recurring issues and trends, escalate systemic risks, and partner with functional leaders to address underlying process, technology, resource, product, or organizational issues.
• Lead, coach, and develop Senior Directors responsible for client portfolios, business segments, or functional areas.
• Establish performance expectations, accountability, and decision rights throughout the Program Management leadership structure.
• Build leadership capability, organizational depth, and succession readiness; evaluate organizational structure, leadership capacity, account assignments, spans of control, and talent deployment; recommend changes to the SVP.
• Identify capability and knowledge gaps and implement development, succession, cross-training, and knowledge-transfer strategies.
• Foster ownership and accountability, and ensure performance concerns are addressed consistently in accordance with company practices.
• Own implementation and sustained adoption of Program Management operating standards across assigned portfolios.
• Hold Senior Directors accountable for adherence to SOPs, governance requirements, client-management practices, escalation protocols, documentation, reporting, and operating rhythms; require corrective action as needed.
• Measure adherence to Program Management standards, identify performance or compliance gaps, assign remediation ownership, and monitor corrective actions through resolution.
• Identify execution variation and determine where standardization, simplification, automation, training, or clearer accountability can improve consistency and scalability.
• Lead corrective and continuous-improvement efforts for Program Management-owned processes, with defined outcomes, owners, plans, and measures of effectiveness.
• Identify successful practices and recommend broader adoption; present proposed standards, process changes, and operating-model improvements to the SVP for approval and drive approved implementation.
• Address systemic cross-functional execution issues with relevant functional leaders by establishing root causes, ownership, corrective actions, and recurrence prevention.
• Drive adoption of approved tools, technology, reporting, processes, and operating models; hold leaders accountable and escalate material barriers.
• Use portfolio operating and performance data to identify recurring issues, execution gaps, and opportunities, and take action to improve quality, productivity, visibility, client experience, and scalability.
• Partner with Finance, Operations, and Business Development to identify and address revenue leakage, billing issues, staffing inefficiencies, unfavorable scope expansion, and other financial risks.
• Support pricing, investment, renewal, and commercial decisions by balancing client value, delivery requirements, organizational capacity, and financial sustainability.
• Ensure material financial risks, trends, and opportunities are identified and escalated appropriately.
• Translate SVP and executive priorities into Program Management objectives, measures, accountability, and execution plans aligned with ConnectiveRx objectives.
• Use portfolio data and trends to identify systemic risks, organizational constraints, recurring client concerns, and improvement opportunities; sponsor cross-functional initiatives to improve client experience, operations, quality, efficiency, and scalability.
• Provide consolidated executive visibility into portfolio health, material risks, financial trends, talent requirements, and decisions requiring executive intervention.
• Represent Program Management in enterprise planning, governance, financial, operational, transformation, and strategic forums as assigned.
• Champion client ownership, proactive leadership, operational excellence, data-informed decision-making, and continuous improvement.
• Engage directly in critical client, operational, or organizational situations requiring executive leadership.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan, with employer contributions where applicable
• Flexible paid time off for exempt employees, covering sick days, personal days, and vacations
• Eight standard company holidays and three floating holidays annually
• Opportunity for a bonus or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Executive