Operations Manager SE}

ARCH•Woburn, MA

3d•Onsite

About The Position

The Operations Manager provides leadership for employee relations through communication, coaching, training, and development, and oversees manufacturing schedules and workload distribution to maximize productivity. The role leads problem resolution and drives strategic planning and execution to improve profitability, productivity, and operational efficiency. The position ensures compliance with company standards and applicable state and federal regulations covering cost control, waste reduction, quality, OSHA, safety, and complete, on-time delivery. It supports operations budgeting, planning, auditing, headcount planning, and reporting; identifies and drives capital investments and improvement projects with support from the Facilities & Deburring Manager; and manages policy deployment across Lean Manufacturing, quality, cost reduction, delivery, safety, customer satisfaction, employee relations, visual controls, and plant performance measures. The Operations Manager implements improved processes and management methods to optimize workflow and return on investment, works with the executive team and departmental supervisors to align operational priorities with company direction, investigates and presents improvement suggestions to the BU President, and participates in or provides input to vendor negotiations. The role requires an onsite presence at an office near the plant, with work in both office and shop environments and flexible hours to interact with first, second, and third shifts.

Requirements

College degree, high school diploma, trade school certificate, or equivalent.
Five to seven years of related experience in a machine shop manufacturing environment, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
Computer proficiency, especially with Microsoft Word and Microsoft Excel.
Customer-service skills, including responding promptly to customer needs, soliciting feedback, assisting with requests, and meeting commitments.
Communication skills, including listening and comprehension.
Business acumen, including understanding the business implications of decisions, profitability, market and competition, and alignment with strategic goals.
Leadership skills, including motivating and influencing others.
People-management skills, including developing subordinate skills and encouraging growth.
Strategic-thinking skills, including developing strategies to achieve organizational goals and understanding organizational strengths and weaknesses.
Quality orientation, including accuracy, thoroughness, continuous improvement, and monitoring work quality.
Business and cost consciousness, including developing cost-saving measures and conserving organizational resources.
Adaptability to changing work conditions, competing demands, delays, and unexpected events.

Responsibilities

Provide leadership for employee relations through effective communication, coaching, training, and development.
Oversee the manufacturing schedule and workload distribution to maximize productivity.
Lead problem resolution to facilitate rapid improvements and better working relationships.
Plan and execute strategies to enhance profitability, productivity, and operational efficiency.
Ensure compliance with company standards for cost control, waste reduction, quality, OSHA, safety, and complete, on-time delivery at the lowest possible cost.
Determine operations headcount needs and ensure compliance with company policies.
Provide budgeting support, planning, and auditing as required.
Generate reports for the Operations group to monitor whether agreed-upon targets are being met.
Identify, communicate, and drive capital investments and improvement projects with support from the Facilities & Deburring Manager.
Manage compliance with state and federal regulations.
Manage policy deployment in Lean Manufacturing, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls, and plant performance measures.
Implement improved processes and management methods to improve return on investment and optimize workflow.
Interact regularly with the executive team and departmental supervision to align operational priorities with company direction.
Investigate process improvement measures and present suggestions to the BU President for consideration.
Participate in or provide input to vendor negotiations to ensure product relevance and cost efficiency.
Perform other related duties as assigned.