Operations Manager SE}

ARCH•Woburn, MA

3d•Onsite

About The Position

The Operations Manager provides leadership for employee relations, manufacturing scheduling, problem resolution, and operational planning and execution. The role is responsible for improving profitability, productivity, and efficiency while ensuring compliance with company standards and applicable state and federal regulations. It oversees operations headcount, budgeting support, reporting, policy deployment, and the implementation of capital investments and process improvements. The Operations Manager works with the Facilities & Deburring Manager, executive team, departmental supervisors, vendors, and the BU President to align operational priorities and improve plant performance. The position requires an onsite presence in an office near the plant, with work in both the office and shop. The role requires flexible hours to allow interaction with first, second, and third shifts. The work environment is often moderately noisy. Physical activities include sitting, standing, and walking. The employee must demonstrate leadership, people management, strategic thinking, quality focus, business and cost consciousness, adaptability, customer service, communication, and business acumen. The role also requires the ability to read and interpret business and technical materials, prepare reports and procedures, work with practical mathematical concepts, solve problems, and use Microsoft Office, especially Word and Excel.

Requirements

College degree, high school diploma, trade school certificate, or equivalent.
Five to seven years of related experience in a machine shop manufacturing environment, or an equivalent combination of education and experience.
Ability to respond promptly to customer needs, solicit feedback, respond to service requests, and meet commitments.
Good listening and comprehension skills.
Business acumen, including understanding the implications of decisions, profitability, markets, competition, and alignment with strategic goals.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups.
Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Understanding of Microsoft Office software, especially Microsoft Word and Microsoft Excel.
Ability to sit, stand, and walk while performing job duties.

Responsibilities

Lead employee relations through effective communication, coaching, training, and development.
Oversee the manufacturing schedule to distribute workload appropriately and maximize productivity.
Lead problem resolution to facilitate rapid improvements and better working relationships.
Plan and execute strategies to improve profitability, productivity, and efficiency throughout company operations.
Ensure compliance with company standards for cost control, waste reduction, quality, OSHA, safety, and complete and on-time delivery at the lowest possible cost.
Determine operations headcount needs and ensure compliance with company policies.
Provide budgeting support, planning, and auditing; generate reports to monitor progress toward agreed-upon Operations group targets.
Identify, communicate, and drive capital investments and improvement projects with support from the Facilities & Deburring Manager.
Manage compliance with state and federal regulations.
Manage policy deployment related to Lean Manufacturing, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls, and plant performance measures.
Implement improved processes and management methods to increase return on investment and optimize workflow.
Interact regularly with the executive team and departmental supervision to align operational priorities with overall company direction.
Investigate process improvements and present suggestions to the BU President for consideration.
Participate in or provide input to vendor negotiations to support product relevance and cost efficiency.
Perform other related duties as assigned.